IT Support Technician [ Expo MRT | 5 Days | $3,300 MAX ]

The Supreme HR Advisory; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking an Inhouse IT Administrator to manage and maintain the organisation's IT infrastructure and systems. Responsibilities include administering mobile devices, configuring equipment for users, and ensuring optimal IT performance. The ideal candidate should possess a Nitec or Diploma in IT with 1-3 years of relevant experience and knowledge of network administration. The salary range is $2,800 - $3,300 with additional variable bonuses.

Qualifications

• Requires 1-3 years of relevant experience in the building and construction industry as IT Assistant or IT Administrator.

Responsibilities

• Administer mobile phones and SIM cards, manage MDM enrollment, and maintain asset records.
• Prepare and configure laptops, desktops, and peripherals for users and the project site.
• Create and process purchase requests in accordance with IMS forms standards for IT-related needs and track deliveries.
• Monitor IT ticketing daily, ensuring tickets are resolved within SLA and escalating complex issues as necessary.
• Maintain updated documentation for network diagrams, IT assets, and user setups for audit readiness.

Skills

Basic knowledge of network administration

Experience with Mobile Device Management (Intune)

Proficiency in Windows OS

Familiarity with the IMS forms cycle

Hands-on experience with ticketing systems

Education

Nitec or Diploma in Information Technology, Digital Technology, Computer Science

Job description

• Role: Inhouse IT Administrator
• Industry: Civil Construction Industry
• HQ at Changi Business Park [ Expo MRT ]
• Mon to Fri, from 8.30am to 5.15pm
• Salary is $2,800 - $3,300 + Variable Bonus [ No AWS ]

Qualifications and experience

• Nitec or Diploma in Information Technology, Digital Technology, Computer Science
• Requires 1-3 years of relevant experience in the building and construction industry as IT Assistant or IT Administrator

Key Performance Indicators (KPIs) For This Role as below

1. Average resolution time for IT tickets.
2. Accuracy of IT assets and inventory records.
3. On-time completion of PR / PO processes and project setups.
4. User satisfaction ratings for IT support.

Job Role

• The Information Technology Administrator is responsible for managing and maintaining the organisation’s IT infrastructure and systems, ensuring optimal performance and security.
• This role is critical in supporting the overall operational efficiency of the organisation by implementing technological solutions, troubleshooting issues, and providing technical support to staff across various departments.

Key Responsibilities

• Administer mobile phones and SIM cards, manage MDM enrollment, and maintain asset records.
• Prepare and configure laptops, desktops, and peripherals for users and the project site.
• Create and process purchase requests in accordance with IMS forms standards for IT-related needs and track deliveries.
• Monitor IT ticketing daily, ensuring tickets are resolved within SLA and escalating complex issues as necessary.
• Maintain updated documentation for network diagrams, IT assets, and user setups for audit readiness.

Key skills required

• Basic knowledge of network administration (TCP / IP, LAN / WAN troubleshooting, Wi-Fi ).
• Experience with Mobile Device Management (Intune).
• Proficiency in Windows OS, O365 setup, and AD user creation.
• Familiarity with the IMS forms cycle and vendor coordination.
• Hands‑on experience with ticketing systems.