IT Support Technician [ Expo MRT | 5 Days | $3,300 MAX ]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A civil construction industry company in Singapore is hiring an Inhouse IT Administrator to manage IT infrastructure, with responsibilities including IT support, mobile device management, and ensuring optimal system performance. Ideal candidates should hold a Nitec or diploma in relevant fields and have 1-3 years of experience in the building and construction industry.

Qualifications

• 1-3 years of relevant experience in IT as IT Assistant or Administrator.

Responsibilities

• Manage and maintain IT infrastructure and systems.
• Administer mobile phones and maintain asset records.
• Prepare laptops and desktops for users.
• Create and process IT-related purchase requests.
• Monitor IT ticketing daily and ensure timely resolution.
• Maintain documentation for network diagrams and IT assets.

Skills

Network administration knowledge

Mobile Device Management (Intune)

Windows OS Proficiency

O365 setup experience

Vendor coordination familiarity

Ticketing systems experience

Education

Nitec or Diploma in IT, Digital Technology, Computer Science

Job description

• Role: Inhouse IT Administrator
• Industry: Civil Construction Industry
• HQ at Changi Business Park [ Expo MRT ]
• Mon to Fri, from 8.30am to 5.15pm
• Salary is $2,800 - $3,300 + Variable Bonus [ No AWS ]

Qualifications and experience

• Nitec or Diploma in Information Technology, Digital Technology, Computer Science
• Requires 1-3 years of relevant experience in the building and construction industry as IT Assistant or IT Administrator

Key Performance Indicators (KPIs) For This Role as below

1. Average resolution time for IT tickets.
2. Accuracy of IT assets and inventory records.
3. On-time completion of PR / PO processes and project setups.
4. User satisfaction ratings for IT support.

Job Role

• The Information Technology Administrator is responsible for managing and maintaining the organisation’s IT infrastructure and systems, ensuring optimal performance and security.
• This role is critical in supporting the overall operational efficiency of the organisation by implementing technological solutions, troubleshooting issues, and providing technical support to staff across various departments.

Key Responsibilities

• Administer mobile phones and SIM cards, manage MDM enrollment, and maintain asset records.
• Prepare and configure laptops, desktops, and peripherals for users and the project site.
• Create and process purchase requests in accordance with IMS forms standards for IT-related needs and track deliveries.
• Monitor IT ticketing daily, ensuring tickets are resolved within SLA and escalating complex issues as necessary.
• Maintain updated documentation for network diagrams, IT assets, and user setups for audit readiness.

Key skills required

• Basic knowledge of network administration (TCP / IP, LAN / WAN troubleshooting, Wi-Fi ).
• Experience with Mobile Device Management (Intune).
• Proficiency in Windows OS, O365 setup, and AD user creation.
• Familiarity with the IMS forms cycle and vendor coordination.
• Hands‑on experience with ticketing systems.