IT Support Technician

International French School (Singapore); Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A renowned educational institution in Singapore is looking for an experienced L1 IT Support professional. The role involves troubleshooting and assisting end-users with their computing devices while providing excellent customer service. Candidates must have at least 3 years of relevant experience, be adaptable to shift work, and possess strong interpersonal skills. ITIL certification is preferred, and knowledge of Google Workspace and Windows systems is essential.

Qualifications

• Minimum of 3 years’ experience in L1 IT Support.
• Ability to work in shifts.
• ITIL certified.
• Technical knowledge on Windows 11, Google Workspace, and Microsoft Office.
• Basic network knowledge required.

Responsibilities

• Install, configure, and troubleshoot end-user computing devices.
• Provide Level 1 technical assistance for end-user queries.
• Log staff and student queries in ticketing tool.
• Track and escalate unresolved problems.

Skills

L1 IT Support experience

Excellent customer service

Strong interpersonal skills

Team player

Good command of English

French language advantage

Adaptability

Positive attitude

Multi-tasking

Tools

GLPI

Windows 11

Microsoft Office 2024

SCCM

Google Workspace

Basic Network knowledge

Job description

RESPONSIBILITIES

• Installation, configuration, and troubleshooting of end users computing devices (PC/iPad/Mac/Chromebooks)

• Support end-users (L1 Helpdesk)

• Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)

• Troubleshoot, diagnose and resolve basic technical hardware and software issues

• Troubleshoot and resolve basic network and server access problems for end users

• Respond to queries either in person, by email, chat or phone

• Logging of all school staff and teachers/students queries in ticketing tool

• Track and escalat problems and requests to appropriate IT resources

• Investigate and escalation situations requiring urgent attention

• Inform management of recurring problems

• Follow up with customers to ensure issue has been resolved and close ticket

• Document resolutions for knowledge base
  

SKILLS, ABILITY AND REQUIRED QUALIFICATION

• Minimum of 3-years’ experience in L1 IT Support

• Ability to work in shifts (IT-Support operating hours: 7:30am – 6pm)

• ITIL certified

• Working Experience/ Technical knowledge on the following:

  • Windows 11

  • EPSON Touch Projectors

  • Google Workspace (Gmail/Google Drive/Google Meet/Google Chat)

  • Windows Active Directory basic user administration

  • PC imaging (SCCM)

  • Microsoft Office 2024

  • Carts Management

  • Docking station cabling

• Ticketing tools (GLPI)

• Basic Network knowledge (LAN, Wi‑Fi)

• Excellent customer service and follow‑up

• Strong interpersonal skills

• Team player

• Good command of English language

• French language is an added advantage

• Able to adapt to changes

• Positive “can do” attitude

• Multi tasks, attention to details, proactive and flexible

WORK RELATIONSHIPS

• End‑users

• VIPs

• IT Department (L2)

• Vendors and contractors (L3)

REPORTING

IT‑Support Team Lead

WORKING CONDITIONS

• Ability to work in shifts (IT‑Support operating hours: 7:30am – 6pm)

• Full time employment on the basis of 40 hours per week