IT Support Technician

Jobstreet SG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT services company in Singapore is seeking an IT Support Technician to provide first-line support for SMEs. The candidate will manage and troubleshoot PCs, IPPBX systems, and network equipment while ensuring effective communication with end-users. A diploma in IT or a related field and experience in IT support are required. This role is essential for maintaining smooth IT operations within the company.

Qualifications

• 1–3 years of experience in IT support or a similar role.
• Strong knowledge of email clients.
• Familiarity with basic networking concepts.

Responsibilities

• Install, configure, and troubleshoot desktop and laptop hardware.
• Coordinate with vendors for escalated IPPBX issues.
• Monitor and maintain LAN/WAN infrastructure.

Skills

Technical assistance

Troubleshooting

Problem-solving

Communication

Education

Higher NITEC, Diploma or higher in IT or Computer Science

Tools

IPPBX systems

Windows OS

Microsoft Office

VoIP systems

Job description

We are seeking a proactive and technically skilled IT Support Technician to provide first-line support for SMEs. The ideal candidate will be responsible for maintaining and supporting infrastructure, including PCs, IPPBX systems, network equipment, and email clients.

Key Responsibilities:

• PC Support
  • Install, configure, and troubleshoot desktop and laptop hardware and software.
  • Provide technical assistance to end-users for Windows OS, applications, and peripherals.
  • Manage user accounts, profiles, and access permissions.
• IPPBX Support
  • Maintain and troubleshoot IPPBX systems (e.g., extensions, call routing, voicemail).
  • Coordinate with vendors for escalated issues or upgrades.
• Network Support
  • Monitor and maintain LAN/WAN infrastructure, including routers, switches, and wireless access points.
  • Troubleshoot connectivity issues and ensure network uptime and performance.
• Email Client Support
  • Configure and support email clients (e.g., Outlook, Thunderbird) for end-users.
  • Troubleshoot email delivery, synchronization, and access issues.
• PC Maintenance
  • Perform routine maintenance such as software updates, disk cleanups, and antivirus scans.
  • Maintain inventory of IT assets and ensure proper documentation.

Requirements:

• Higher NITEC, Diploma or higher in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT support or a similar role.
• Strong knowledge of Windows OS, Microsoft Office, and email clients.
• Familiarity with IPPBX systems and basic networking concepts.
• Good problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience with VoIP systems (e.g., Asterisk, 3CX, Avaya).
• Basic knowledge of IT local area network.
• Certifications such as CompTIA A+, Network+, or equivalent are a plus.
• Class 2 and Class 3 driving license is preferred.