IT Support Technician

Advance IT Services Pte Ltd; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A leading IT Support Company in Singapore is seeking an experienced IT Support Specialist to provide Level 1 and 2 support both remotely and on-site. The candidate should possess a minimum diploma and have at least 3 years of relevant experience in IT support. They will be responsible for troubleshooting, installations, and documentation updates. The role offers an incentive scheme, career development opportunities, and a collaborative work culture.

Benefits

Incentive Scheme and Bonuses

Career Development

Employee Benefits

Collaborative and inclusive work culture

Tight-knit team environment

Qualifications

• Minimum 3 years of relevant experience in IT Support.
• Good analytical and problem-solving skills.
• Positive and Proactive mindset.

Responsibilities

• Provide Level 1 and 2 IT support.
• Offer remote or on-site support and maintenance service.
• Install, configure, and set up IT systems, software, and peripherals.
• Support clients through helpdesk.
• Respond to and follow up on tickets in the system.
• Perform troubleshooting and break fixes.
• Conduct maintenance and updates.
• Manage access and accounts for onboarding and offboarding.
• Create or update documentation.

Skills

IT support

Troubleshooting

Problem-solving skills

Analytical skills

Education

Minimum Diploma

Job description

Advance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.

To us, IT should be Secure, Scalable, and Simple to manage.

Job Description

• Level 1 and 2 IT support
• Remote or On-site IT support and maintenance service. For users and end users devices.
• Installation, configuration, and setup of IT systems, software, and peripherals. Client’s customer helpdesk support
• User and device-level support
• Response, follow up, or elevate tickets in the ticket system
• Troubleshooting and break fixes
• Maintenance and updates
• Access and accounts for onboarding and offboarding
• Create or Update documentation

Requirements

• Minimum Diploma and above holders.
• Minimum 3 years of relevant experience in IT Support
• Good analytical and problem-solving skills.
• Positive and Proactive mindset.

What we’re offering

• Incentive Scheme and Bonuses
• Career Development
• Employee Benefits
• Collaborative and inclusive work culture
• Tight-knit team environment