IT Support Team Lead

DCI INNOVATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company in Singapore is seeking an IT Support Team Lead to oversee a team of helpdesk engineers. The role demands strong customer service skills and experience in technical support, with responsibilities including troubleshooting, mentoring, and performing health checks on systems. Ideal candidates should have at least 2 years in a support role and solid knowledge of networking concepts and server operating systems. Occasional travel to client sites within Singapore is required.

Qualifications

• At least 2 years in a Helpdesk or similar support role.
• Strong oral and written communication skills.
• Ability to travel occasionally to client sites within Singapore.

Responsibilities

• Oversee a team of helpdesk engineers.
• Assist helpdesk engineers with escalation.
• Conduct regular health checks on Server Infra, Storage, and Networks.
• Assist with troubleshooting and resolving issues.
• Ensure patching schedules are kept to.

Skills

Customer service

End-User Computing

Server Operating Systems

Networking concepts

Powershell

Time-management

Tools

M365 Suite

Technical support

Job description

We seeking an IT Support Team Lead to join our growing team.

This is a great role if you enjoy facing new challenges everyday, and experiencing different environments both big and small. We seek people with a passion for customer service and a love of learning.

Responsibilities:

• Responsible for overseeing a team of heldesk engineers
• Assist helpdesk engineers with escalation
• Conduct regular health checks on Server Infra, Storage and Networks
• Assist with troubleshoot and resolving issues experienced by Helpdesk
• Ensure patching schedules are kept to
• Keep detailed records of activities and changes
• Act as escalation point for client
• Create and update system documentation as required
• Guide and Mentor junior Helpdesk team mates

Requirements:

• Good Understanding of End-User Computing
• Good Understanding of Server Operating Systems
• Familiar with M365 Suite
• Understanding of networking concepts (TCP/IP, DNS)
• Knowledge of Storage Systems (File, Object)
• Understanding of Security in Networks will be advantageous
• Experience with Powershell, bash or any scripting platform will be advantageous
• Practical experience with technical support and troubleshooting
• Strong customer focus and pleasant disposition
• Good time-management skills
• Strong oral and written communication skills, team player mentality
• At least 2 years in a Helpdesk or similar support role
• Occasional travel to client sites within Singapore is required