IT Support Specialist

The Hour Glass Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading luxury watch retailer in Singapore seeks an IT Support Associate to ensure smooth operations for corporate and retail environments. This role requires 2–5 years of IT support experience, a strong troubleshooting background, and a customer-first mindset. You will provide Level 1 & 2 support, manage user accounts, and assist with IT rollouts while working collaboratively in a fast-paced retail setting. The position is temporary for 4-5 months, with a focus on flexibility and quick problem resolution.

Qualifications

• 2–5 years of experience in IT support or operations, preferably in retail.
• Familiarity with Microsoft 365/Office 365.
• Willingness to support urgent incidents after hours.

Responsibilities

• Provide Level 1 & 2 IT support for users.
• Troubleshoot hardware and software issues.
• Manage user accounts and access.

Skills

Troubleshooting Windows and macOS

Customer-first mindset

Basic networking knowledge

Experience with ticketing tools

Education

Diploma or Degree in IT/Computer Science

Job description

About The Hour Glass

The Hour Glass is a Singapore-headquartered specialist watch retailer with a mission to advance watch culture through highly curated retail experiences.

The opportunity

You will be the frontline IT partner for our corporate office and boutiques—keeping colleagues productive, retail systems stable, and customer-facing operations running smoothly. This is a hands‑on, high‑trust role suited to someone who enjoys solving problems quickly, communicating clearly, and working comfortably on‑site in a retail environment.

What you will do

• Provide Level 1 & 2 support for corporate office and boutique users (in‑person and remote), with a strong focus on uptime and service quality.
• Troubleshoot hardware, software, network and connectivity issues (LAN, Wi‑Fi, VPN).
• Support end‑user devices: laptops, printers, peripherals, mobile devices and core business applications.
• Manage user accounts and access (Microsoft 365/Office 365), including onboarding and offboarding.
• Assist with patching, updates, health checks and basic maintenance routines.
• Maintain accurate IT asset records, coordinate vendors for repairs, replacements and warranty claims.
• Log incidents clearly, escalate complex/high‑impact issues promptly, and minimise business disruption.
• Support IT rollouts, store openings and ad hoc operational needs as required.
• Follow IT security, SOPs and compliance practices; raise risks or suspicious activity immediately.

Entry Requirements

What you will bring

• Diploma or Degree in IT/Computer Science (or equivalent experience).
• 2–5 years’ experience in IT support / IT operations (retail exposure is a plus).
• Strong troubleshooting across Windows and/or macOS, and Microsoft 365/Office 365 environments.
• Working knowledge of basic networking (LAN/Wi‑Fi/VPN) and good security hygiene.
• Familiarity with ticketing tools and asset management practices.
• A customer‑first mindset: calm under pressure, organised, and able to work independently.
• Willingness to support urgent or occasional after‑hours incidents when needed.

Why you will enjoy it

You will get broad exposure across corporate and boutique environments, work on varied tickets (devices, connectivity, access, vendor coordination), and see the direct impact of your work on daily retail operations.

What to take note of

The temp duration is 4-5 months. Retail support can be urgent and time‑sensitive, and the role may require on‑site movement between locations and occasional after‑hours support during incidents or rollouts.

How to apply

Apply via the channel where you found this advert, attaching your CV and a short note covering: (1) your Microsoft 365 and device support experience, (2) your comfort level supporting retail users, and (3) your availability for a 4–5‑month assignment.