IT Support / Service Desk Analyst (12-Month Renewable Contract)

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT support company in Singapore is hiring an IT Support / Service Desk Analyst for a 12-month renewable contract. The role involves providing first-level support, troubleshooting issues, and maintaining documentation. Candidates should have at least 1 year of experience and an ITIL Foundation certification. Strong communication and problem-solving skills are essential. This position offers a competitive salary of up to $3,450/month plus an annual bonus.

Benefits

Competitive salary up to $3,450/month

Annual Bonus

Supportive team culture

Qualifications

• Minimum 1 year of experience in IT Helpdesk or similar role.
• Hands-on knowledge of Mobile device troubleshooting.
• ITIL Foundation certification is mandatory.

Responsibilities

• Provide first-level IT support via phone and email.
• Troubleshoot hardware, software, and network issues.
• Log all issues accurately and maintain documentation.

Skills

Communication skills

Problem-solving skills

Customer service skills

Education

Nitec in Information Technology

Tools

Windows OS

Active Directory

Microsoft Outlook

Office 365

Job description

IT Support / Service Desk Analyst (12-Month Renewable Contract)

Job Highlights:

• Competitive salary up to $3,450/month & Annual Bonus
• Opportunity to work in a large, well-established IT support environment
• Gain experience supporting government operations
• Excellent exposure to IT Service Management (ITSM) and ITIL processes

Responsibilities:

• Provide first-level IT support via phone and email with a focus on First Call Resolution (FCR).
• Troubleshoot hardware, software, and network issues effectively.
• Respond promptly to incoming support requests and service tickets.
• Escalate unresolved incidents to higher-level support teams when required.
• Track, manage, and update users on incident progress until closure.
• Log all issues accurately and maintain detailed documentation in the IT Service Management (ITSM) system.
• Prioritize and classify incidents based on urgency and impact.
• Identify recurring issues and report them to the Team Lead.

Requirements:

• Minimum Nitec in Information Technology or a related discipline.
• At least 1 year of experience in IT Helpdesk, Technical Support, Service Desk, or Desktop Support roles.
• Hands-on knowledge of Windows OS & Active Directory (user account management), Microsoft Outlook & Office 365, Mobile device troubleshooting.
• ITIL Foundation certification is mandatory.
• Strong communication, problem-solving, and customer service skills.
• Open to Singapore Citizens only due to government security clearance requirements.

What We Offer:

• Competitive monthly salary up to $3,450 + Annual Bonus.
• 12-month renewable contract with potential for extension.
• Opportunity to gain exposure to large-scale IT operations and service management.
• Supportive team culture and professional work environment.

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