IT Support Pro: End-User & Systems Specialist (Hybrid)

ESET ASIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading global cybersecurity company based in Singapore is seeking an IT Support Specialist to ensure the smooth operation of internal IT systems and provide technical support. The role includes end-user device maintenance, system administration, and user support. Candidates should have a diploma or university education in IT or related fields and 2–6+ years of experience in IT support or system administration. A strong understanding of troubleshooting and administration is essential for this position.

Qualifications

• Diploma or university-level education in IT, Computer Science, Engineering, or related field.
• 2–6+ years of experience in IT support, system administration, or infrastructure management depending on seniority level.
• Strong understanding of hardware and software troubleshooting.
• Basic to advanced knowledge of server and network administration.
• Familiarity with backup, monitoring, and remote support tools.

Responsibilities

• Deploy, configure, and maintain end-user devices and peripherals.
• Provide first-line and second-line technical support for hardware, software, and network issues.
• Administer user accounts, access rights, and system configurations.
• Monitor system performance, backups, and security status.
• Support local and remote users through ticketing systems and direct communication.
• Maintain documentation and contribute to knowledge base updates.
• Coordinate with global IT teams on infrastructure and system-related tasks.
• Assist in IT asset management and procurement processes.
• Participate in IT projects, including system upgrades and process improvements.
• Ensure compliance with internal IT policies and standards.

Job description

A leading global cybersecurity company based in Singapore is seeking an IT Support Specialist to ensure the smooth operation of internal IT systems and provide technical support. The role includes end-user device maintenance, system administration, and user support. Candidates should have a diploma or university education in IT or related fields and 2–6+ years of experience in IT support or system administration. A strong understanding of troubleshooting and administration is essential for this position.