IT Support & Operations Lead - APAC & Australia

CYBERPROOF SG PTE. LIMITED; Singapore; On-site; SGD 70,000 - 85,000; Full time

Job summary

A leading technology firm in Singapore is seeking an IT Support & Operations Lead to manage IT operations across the Asia-Pacific region. Responsibilities include providing first-level IT support, coordinating regional IT teams, and ensuring high-quality service delivery. The ideal candidate will have strong expertise in networking, desktop support, and video conferencing, coupled with excellent leadership and communication skills. This role is essential for maintaining operational stability and achieving user satisfaction.

Qualifications

• Strong expertise in first-level networking and desktop support.
• Proven experience with video conferencing and collaboration platforms.
• Demonstrated ability to manage regional IT operations.

Responsibilities

• Deliver first-level IT and network support to users.
• Oversee IT operations across APAC and Australia.
• Lead IT teams across Asia-Pacific locations.

Skills

Networking expertise

Desktop support

Video conferencing

Collaboration platforms

Leadership skills

Problem-solving

Communication skills

Job description

Overview

The IT Support & Operations Lead is responsible for delivering first-level IT and network support, managing end-user and video conferencing services, and overseeing IT operations across the Asia-Pacific region and Australia. This role involves close coordination with offshore IT teams, leadership of regional IT resources, and ensuring consistent, high-quality IT service delivery across multiple geographies.

IT Support & Service Delivery

• Provide first-level IT and network support to office users
• Deliver end-user computing and video conferencing (VC) support
• Ensure timely incident resolution and service request fulfillment
• Maintain a high level of user satisfaction and service quality

Regional IT Operations Management

• Oversee and manage IT operations across APAC (Singapore, Malaysia, Philippines)
• Coordinate and manage IT operations in Australia
• Ensure compliance with IT policies, standards, and service level agreements (SLAs)
• Monitor system availability, performance, and operational stability

Team Leadership & Collaboration

• Lead, mentor, and coordinate IT teams across Asia-Pacific locations
• Work closely with offshore IT teams to manage escalations and operational support
• Serve as the primary regional liaison between local offices and global IT functions

Stakeholder & Vendor Management

• Engage with business stakeholders to understand IT needs and provide effective solutions
• Coordinate with IT vendors and service providers to ensure service continuity
• Support IT asset management and operational planning activities

Skills and Competencies

• Strong expertise in first-level networking and desktop support
• Proven experience with video conferencing and collaboration platforms
• Demonstrated ability to manage regional IT operations
• Experience leading or coordinating distributed IT teams
• Excellent communication, leadership, and problem-solving skills
• Experience supporting IT environments across APAC and Australia
• Familiarity with enterprise IT service management frameworks