IT Support Officer (WFH/ Windows 11) JL18

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology recruitment firm in Singapore seeks an IT support specialist for device management and user support. This role involves setting up computers, troubleshooting software and hardware issues, managing IT inventory, and ensuring cybersecurity compliance. Ideal candidates should have relevant IT certifications and experience with tools such as Microsoft Intune and SharePoint. This position starts as a one-year contract with the potential for permanent employment.

Benefits

Completion Bonus

Allowance

Qualifications

• Experience in device setup and configuration, preferably in a corporate environment.
• Knowledge of basic hardware and software troubleshooting.
• Familiarity with Microsoft Intune and Azure Active Directory.

Responsibilities

• Set up laptops and desktops for end users.
• Perform hardware diagnostics and troubleshooting.
• Install and update software applications.
• Manage IT inventory and asset tracking.
• Handle IT service desk tickets and provide user support.
• Enroll and manage devices using Microsoft Intune.
• Design and develop SharePoint Online intranet portal.
• Follow security best practices and support cyber security measures.

Skills

Device setup

Troubleshooting

Software installation

User support

Azure AD management

Cyber security awareness

Education

Relevant IT certifications

Tools

Microsoft Intune

SharePoint Online

TeamViewer

Job description

Starting with 1 Year Contract Role - Convertable to Permanent

Jap MNC

Basic + Allowance + Completion Bonus

1.Device Setup/Decommissioning and Configuration

• Set up new laptops and desktops for end users (Windows).
• Configure user profiles, network settings, and software.
• Perform laptop formatting and OS reinstallation (on Windows 11).
• Set up and configure iPhones for corporate use, including:
  • Email setup
  • VPN configuration
  • MDM enrollment
• Decommissioning for offboarding employees such as formatting/wipe out data/retrieving company-issued devices, ensuring a smooth and efficient transition process and documentation.

2. Device Maintenance and Troubleshooting

• Perform basic hardware diagnostics and troubleshooting.
• Restore iPhones to factory settings when required.
• Replace basic components (RAM, SSD, battery) if trained.

3. Software Installation and Support

• Install and update commonly used software (Office 365, Zoom, Adobe, etc.).
• Troubleshoot software issues and user access problems.
• Maintain application license records.

4. Inventory and Asset Management

• Track and update IT inventory (laptops, mobiles, accessories).
• Assign and unassign equipment to users in inventory systems.
• Conduct routine audits and reconcile physical assets with digital records.

5. User Support

• Handle IT service desk tickets and resolve Level 1 issues.
• Reset passwords, unlock accounts, and guide users through basic issues.
• Provide remote support using tools like TeamViewer or Microsoft Quick Assist.

6. Microsoft Intune & Azure AD

• Enroll and manage devices using Microsoft Intune.
• Apply configuration profiles, compliance policies, and app deployments.
• Add and manage users and groups in Azure Active Directory.
• Understand and implement Conditional Access basics.

7. Sharepoint Online (Intranet & Document library)

• Design and develop a modern SharePoint Site/ Online intranet portal to meet organizational needs.
• Collaborate with stakeholders to gather requirements, define site architecture, and plan content structure.
• Build site templates, pages, libraries, lists, and workflows to support business processes and internal communications.
• Ensure ongoing maintenance and updates of intranet content and functionality.
• Manage site permissions, access controls, and user groups to ensure security and compliance.
• Provide support and training to end-users, content owners, and administrators.
• Stay updated with Microsoft 365 and SharePoint enhancements to recommend improvements or new features.

8. Cyber Security Awareness and Support

• Follow security best practices when handling data and credentials.
• Support patching and endpoint protection tools (Defender, CrowdStrike, etc.).
• Respond to phishing reports and esc...