IT Support Officer

Persol Kelly Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent staffing solutions firm in Singapore is seeking an IT Support Officer to provide essential technical support and ensure smooth operations. The ideal candidate will have a Diploma or Degree in IT, with 1-2 years of experience in a helpdesk role and strong communication skills. The role involves setting up devices, troubleshooting issues, and supporting users, offering a great opportunity to develop IT expertise in a collaborative environment.

Qualifications

• 1-2 years of experience in a helpdesk or IT support role.
• Relevant certifications like CompTIA A+ and CompTIA Security+ are advantageous.

Responsibilities

• Set up and configure new laptops and desktops for end users.
• Handle the decommissioning of devices for offboarding employees.
• Perform basic diagnostics and troubleshooting for hardware and software.
• Maintain inventory records by tracking IT assets and conducting audits.
• Support users through the IT service desk addressing Level 1 issues.
• Enroll and manage devices using cloud management tools.
• Design and maintain the organization's online intranet portal.
• Participate in projects or special assignments to enhance efficiency.

Skills

Proficient in Windows OS

Microsoft Office 365

Knowledge of iOS device setup

Microsoft Intune

Azure Active Directory

Cybersecurity principles

Organizational skills

Communication skills

Education

Diploma or Degree in IT or Computer Science

Job description

IT Support Officer

Central Region

Helpdesk & Technical Support

Permanent

SGD 5,000

Job Description

Brief Summary:

Join our dynamic IT team as an IT Support Officer, where you will provide essential frontline technical support to ensure smooth operations for staff across the organization. This entry-level role is perfect for individuals eager to enhance their IT skills in a collaborative environment.

Responsibilities:

• Set up and configure new laptops and desktops for end users, including user profiles and software installations.
• Handle the decommissioning of devices for offboarding employees, ensuring data security and proper documentation.
• Perform basic diagnostics and troubleshooting for hardware and software issues.
• Maintain inventory records by tracking IT assets and conducting routine audits.
• Support users through the IT service desk by addressing Level 1 issues, resetting passwords, and providing remote assistance.
• Enroll and manage devices using cloud management tools and contribute to security practices.
• Design and maintain the organization's online intranet portal, ensuring it meets user needs and complies with security standards.
• Participate in various projects or special assignments to enhance efficiency and support team objectives.

Requirements:

• Diploma or Degree in IT, Computer Science, or a related field.
• 1–2 years of experience in a helpdesk or IT support role.
• Proficient in Windows OS, specifically Windows 11, and Microsoft Office 365 products.
• Knowledge of iOS device setup and basic troubleshooting practices.
• Familiarity with Microsoft Intune and Azure Active Directory is essential.
• Basic understanding of cybersecurity principles and best practices.
• Strong organizational skills to effectively manage inventory and records.
• Excellent communication and documentation skills are required.
• Relevant certifications like CompTIA A+ and CompTIA Security+ are advantageous.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume.

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