IT Support Officer

THOME SHIP MANAGEMENT PTE. LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent shipping management company based in Singapore is seeking an IT Support Officer to provide high-level technical support for office IT operations. The role involves managing inventory, handling ticketing systems, and ensuring users receive timely assistance with technical issues. Candidates should have a degree in IT, strong problem-solving skills, and a minimum of 3 years of relevant experience in IT support. A proactive attitude and willingness to learn are essential for success in this position.

Qualifications

• Minimum 3 years of experience in IT support.
• Strong experience in office IT support.
• Proficiency in IT service management tools.

Responsibilities

• Provide Tier I and II IT support for end-users.
• Maintain and track IT assets.
• Manage the IT ticketing system efficiently.

Skills

Technical support

Problem solving

Communication

Interpersonal skills

Education

Diploma or Bachelor's degree in Computer Science or related field

ITIL certification

Basic certifications (e.g., CompTIA)

Tools

Ticketing systems

Windows Servers

Job description

Overall Purpose of Job

The IT Support Officer is responsible for providing high-level technical support for office IT operations, including managing IT inventory, handling ticketing systems, and supporting end-users. This role focuses primarily on IT support functions while having some exposure to server, network, and firewall administration, which will be an advantage.

Key Responsibilities

Office IT Support Responsibilities

• Provide Tier I and Tier II IT support for end-users, ensuring timely resolution of technical issues.
• Install, configure, and maintain office IT equipment, including desktops, laptops, printers, and scanners.
• Troubleshoot hardware and software issues across various platforms.
• Maintain Video Conference systems and other office communication tools such as 3CX and MS Teams.
• Create and maintain IT support documentation and user guides.

Inventory & Ticketing System Management

• Maintain and track IT assets, ensuring accurate inventory records.
• Handle IT procurement, liaising with vendors for office equipment and software.
• Manage the IT ticketing system, ensuring incidents and service requests are logged, tracked, and resolved efficiently.
• Generate reports on IT support metrics and inventory status.

Basic Server, Network, Wi‑Fi & Firewall Exposure (Advantageous)

• Assist in basic Windows server user account management and troubleshooting.
• Support day-to-day network connectivity and Wi‑Fi performance issues.
• Perform basic firewall monitoring and assist in security-related tasks.
• Collaborate with senior engineers to gain exposure to IT infrastructure projects.

Required Competencies & Qualifications

Education & Certifications

• Diploma or Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• ITIL certification or similar service management framework knowledge is an advantage.
• Basic certifications in Microsoft, Networking, or IT Support (e.g., CompTIA, Microsoft Fundamentals) are a plus.

Experience & Skills

• Minimum 3 years of experience in IT support, including hardware, software, and network troubleshooting.
• Strong experience in office IT support, including setup and maintenance of office hardware and software.
• Experience in managing IT inventory and procurement processes.
• Proficiency in handling ticketing systems and IT service management tools.
• Basic knowledge of Windows servers, networking, Wi‑Fi, and firewall management is a plus.
• Strong problem‑solving skills with the ability to troubleshoot technical issues effectively.
• Good communication and interpersonal skills to support end‑users and collaborate with IT teams.
• Ability to work independently and escale complex issues when necessary.

General Requirements

• Experience working in a multinational or multicultural team is an advantage.
• Strong collaboration skills and ability to interact with different levels of the organization.
• Self‑motivated and eager to develop technical expertise.
• Willing to travel occasionally for onsite support and training.
• Willing to go onboard vessel when required.