IT SUPPORT MANAGER

MARIS MARINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading marine services company in Singapore is seeking an experienced IT Support Manager to lead IT support for enterprise applications and logistics operations. The ideal candidate will have 5-8 years of IT experience, including 3+ years in a managerial role, and strong expertise in Oracle Finance modules. This role focuses on managing vendor relationships and ensuring compliance with IT policies.

Qualifications

• 5–8 years of IT experience, with 3+ years in a managerial role.
• Strong hands-on experience supporting Oracle Finance modules (GL, AP, AR, FA).
• Proven experience supporting logistics and transportation systems.

Responsibilities

• Lead IT support for enterprise systems including Oracle Financials.
• Partner with Finance and Logistics teams on system solutions.
• Manage vendor relationships and lead negotiations for IT services.

Skills

Oracle Finance expertise

Logistics operations

Finance/MIS systems

Vendor negotiations

Team supervision

Education

Bachelor’s degree in Information Technology, Computer Science, Finance, or related discipline

Oracle certifications (e.g., Oracle Cloud ERP, EBS R12)

ITIL or PMP certification

Job description

We are looking for an experienced and driven IT Support Manager with expertise in Oracle Finance, Finance/MIS systems, and a strong understanding of Logistics and Transportation operations. The successful candidate will manage IT support services for enterprise applications, Data Migration, bridge functional and technical requirements, and play a key role in process improvement, system integration, and vendor negotiations.

Key Responsibilities:

• Lead the IT support function for enterprise systems including Oracle Financials and Logistics-related platforms
• Provide hands-on support and issue resolution for Oracle modules such as GL, AR, AP, FA, and relevant logistics/transportation systems
• Partner with Finance and Logistics teams to understand operational needs and provide appropriate system solutions
• Manage vendor relationships and lead negotiations for IT services, support contracts, and software licensing
• Coordinate system upgrades, patching, and integration projects with internal stakeholders and external vendors
• Supervise and mentor a small team of IT support analysts, ensuring timely resolution of incidents and requests
• Ensure IT policies, controls, and documentation meet internal audit and compliance requirements (e.g. PDPA)
• Prepare and manage IT budgets and ensure cost-effective IT operations
• Maintain documentation of system configurations, SOPs, and support guides
• Drive continuous improvement initiatives across IT support processes and system usage

Job Requirements:

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Finance, or related discipline
• Oracle certifications (e.g., Oracle Cloud ERP, EBS R12) preferred
• ITIL or PMP certification is an advantage

Experience:

• Minimum 5–8 years of IT experience, with 3+ years in a managerial or lead role
• Strong hands-on experience supporting Oracle Finance modules (GL, AP, AR, FA)
• Proven experience supporting logistics and transportation systems or operations
• Exposure to Data migration, Finance and MIS systems, including reporting, budgeting, or forecasting tools
• Experience working with third-party vendors, including contract negotiation and performance management