IT Support Executive

MADSOFT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local technology solutions provider in Singapore is seeking a motivated IT Support Specialist to troubleshoot hardware and software issues, and provide technical support for accounting and inventory solutions. Candidates should possess a diploma or degree in Information Technology, with experience in server maintenance and strong communication skills. This role emphasizes both teamwork and independent problem-solving, making it ideal for proactive individuals who thrive in a collaborative environment.

Qualifications

• Diploma or Degree in Information Technology or equivalent.
• Experience with setup & maintenance of windows servers and virtual machines.
• Experience in technical support of accounting or inventory software is a plus.

Responsibilities

• Troubleshoot hardware/software issues on virtual and windows servers.
• Responsible for server preventive maintenance and backup procedures.
• Prepare and update all system documentation and backup procedures.
• Provide technical support on accounting and inventory solutions.

Skills

Troubleshooting hardware/software issues

Communication and interpersonal skills

Problem-solving

Teamwork and independence

Education

Diploma or Degree in Information Technology

Tools

Windows servers

Virtual machines (Citrix)

Fortinet firewall

Remote desktop

Job description

Responsibilities:

Primary duties-

• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for server preventive maintenance, back-up procedures to ensure that servers are functioning to meet user needs
• Prepare & update all system documentation, backup procedures

Secondary duties:-

• Provide technical support on accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to end user

Requirements:

• Diploma or Degree in Information Technology or equivalent
• Experience with setup & maintenance of windows servers, virtual machines (Citrix), remote desktop, router, Fortinet firewall
• Experience in technical support of accounting or inventorysoftware will be an advantage
• Strong communication and interpersonal skills.
• Motivated in problem solving
• Able to work as a team and independently