IT Support Engineer (Rotating Shift)

GMP Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is looking for an IT Support Specialist to provide daily support, maintenance, and troubleshooting for systems, network, and desktop issues. The ideal candidate has a diploma in IT and strong technical skills, preferably with desktop support experience. This role involves collaboration with the product team to enhance systems and ensure excellent service delivery.

Qualifications

• Diploma in IT or a related field.
• Preferably experienced in desktop support.
• Strong technical, analytical, and troubleshooting skills.

Responsibilities

• Provide daily IT support, maintenance, and troubleshooting.
• Deliver on-site assistance for systems and network issues.
• Collaborate with the product team on system enhancements.

Skills

Technical support

Analytical skills

Troubleshooting

Customer-focused mindset

Interpersonal abilities

Education

Diploma in IT or a related field

Tools

Windows OS

Job description

Responsibilities

• Provide daily IT support, maintenance, and troubleshooting both onsite and remotely.
• Deliver on-site assistance for systems, network, and desktop issues, ensuring services meet SLA requirements.
• Collaborate with the product team on system enhancements and issue resolution.

Qualifications

• Diploma in IT or a related field.
• Preferably experienced in desktop support with solid knowledge of Windows OS and basic networking.
• Prior experience in a customer support environment is an advantage.
• Strong technical, analytical, and troubleshooting skills, with a customer-focused mindset and excellent interpersonal abilities.

Shift Details

• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).