IT Support Engineer (Rotating Shift)
GMP Group
Singapore
On-site
SGD 60,000 - 80,000
Full time
Job summary
A technology services company in Singapore is looking for an IT Support Specialist to provide daily support, maintenance, and troubleshooting for systems, network, and desktop issues. The ideal candidate has a diploma in IT and strong technical skills, preferably with desktop support experience. This role involves collaboration with the product team to enhance systems and ensure excellent service delivery.
Qualifications
- Diploma in IT or a related field.
- Preferably experienced in desktop support.
- Strong technical, analytical, and troubleshooting skills.
Responsibilities
- Provide daily IT support, maintenance, and troubleshooting.
- Deliver on-site assistance for systems and network issues.
- Collaborate with the product team on system enhancements.
Skills
Technical support
Analytical skills
Troubleshooting
Customer-focused mindset
Interpersonal abilities
Education
Diploma in IT or a related field
Tools
Responsibilities
- Provide daily IT support, maintenance, and troubleshooting both onsite and remotely.
- Deliver on-site assistance for systems, network, and desktop issues, ensuring services meet SLA requirements.
- Collaborate with the product team on system enhancements and issue resolution.
Qualifications
- Diploma in IT or a related field.
- Preferably experienced in desktop support with solid knowledge of Windows OS and basic networking.
- Prior experience in a customer support environment is an advantage.
- Strong technical, analytical, and troubleshooting skills, with a customer-focused mindset and excellent interpersonal abilities.
Shift Details
- Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).