IT Support Engineer — Remote & Onsite Troubleshooter

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is seeking a Technical Support Specialist to diagnose and resolve hardware, software, and network issues. The role involves providing on-site and remote assistance, installing operating systems, and maintaining IT equipment. Candidates should have experience in technical support and great problem-solving skills. This position offers an opportunity to work in a dynamic environment.

Qualifications

• Experience in diagnosing and resolving hardware, software, and network issues.
• Ability to provide both on-site and remote technical assistance.
• Familiarity with installing and configuring operating systems and applications.
• Knowledge in maintaining IT equipment and software licenses.
• Understanding of system security policies and compliance.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide technical assistance to end-users.
• Install, configure, and upgrade operating systems and applications.
• Set up user accounts and email configurations.
• Maintain inventory of IT equipment and software licenses.
• Resolve printer and LAN/WAN connectivity issues.
• Apply system patches and antivirus updates.
• Maintain logs of issues and asset management records.

Job description

A technology service provider in Singapore is seeking a Technical Support Specialist to diagnose and resolve hardware, software, and network issues. The role involves providing on-site and remote assistance, installing operating systems, and maintaining IT equipment. Candidates should have experience in technical support and great problem-solving skills. This position offers an opportunity to work in a dynamic environment.