IT Support Engineer (Ref 25743)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A technology support company in Singapore is seeking a dedicated IT Support Engineer. In this role, you will provide application and hardware support for systems installed at customer sites, troubleshoot Windows PCs, and assist partners/vendors with maintenance and production issue resolution. Ideal candidates should have a diploma in IT and at least 2 years of relevant experience, with the capability to travel across the island for customer support.

Qualifications

• At least 2 years of equivalent work experience in operations support.
• Willingness to travel to different locations across the island.

Responsibilities

• Provide application and hardware support for customer-installed systems.
• Troubleshoot PCs with Windows 10 and above.
• Support partners/vendors in system maintenance and troubleshooting.

Skills

Application support

Troubleshooting

PC imaging

Education

Diploma in IT/Computing or related certification

Job description

Responsibilities

• To provide Application and hardware support for systems installed and run at the customer site.
• To troubleshoot PCs installed with Windows 10 and above and the installed application, reimage the PC, handle receipt printer issue, configure barcode reader and RFID equipment
• To track application log, conduct UAT, functional test, etc.
• To provide support to partners/vendors in system maintenance and troubleshooting of production issues.

Requirements

• Diploma in IT/Computing or related certification
• At least 2 years of equivalent work experience (in operations support).
• Customer’s located island wide and travelling to different location is necessary

Must be willing to work with the following arrangement :

Support timing

• To support customer from 8am, Mon to Fri
• Hand phone support (if on duty) after 6pm, Mon to Fri

Weekend support

• Engineers will take turn to hold the support hand phone on Sat and Sun (average once a month)

Licence no: 12C6060