IT Support Engineer (Permanent role / West)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology support firm in Singapore seeks a proactive IT Support Engineer to provide on-site and remote support. Responsibilities include managing IT infrastructure, troubleshooting hardware/software issues, and maintaining service excellence. The ideal candidate is proficient in Windows, familiar with Active Directory, and has a strong commitment to service quality. This position offers transportation within the island.

Benefits

Islandwide Transportation Provided

Qualifications

• Proficient in Windows OS; knowledge of macOS and Linux a plus.
• Experience with user account administration in Active Directory.
• Strong knowledge of IT hardware components.

Responsibilities

• Provide on-site support for hardware and software.
• Manage IT service tickets via ITSM tools.
• Collaborate with Group IT teams for alignment.

Skills

Windows OS proficiency

Active Directory knowledge

IT hardware troubleshooting

Remote support tools

Communication skills

Education

ITIL Foundation certification

Tools

ServiceNow

Microsoft Autopilot

Tanium

Job description

Overview

We are seeking a proactive and technically skilled IT Support Engineer to provide on-site and remote support across various locations, including remote sites and airbases. This role involves managing end-user devices, IT infrastructure setup, routine maintenance, and ensuring timely issue resolution while delivering exceptional customer service.

Responsibilities

• Provide on-site support for hardware and software setup, configuration, and troubleshooting
• Set up and configure new machines, ensuring integration with existing systems
• Perform asset transfers, device conversions, and initial system setups
• Harden, patch, test, and troubleshoot standalone desktops and laptops
• Install and support printers, scanners, and peripheral devices
• Resolve general IT issues and conduct scheduled endpoint maintenance at remote sites
• Deliver Level 1 network support to minimize downtime
• Manage IT service tickets via ITSM tools, ensuring SLA compliance
• Maintain hardware and software inventory using in-house systems
• Support third-party applications such as Microsoft Office, Adobe, and Google Workspace
• Collaborate with Group IT teams (Security, Server, Network) for operational alignment
• Respond to security incidents and assist in IT infrastructure projects and deployments

Requirements

• Proficiency in Windows OS; exposure to macOS and Linux is a plus
• Familiarity with productivity tools (Microsoft Office, Google Workspace)
• Strong knowledge of IT hardware components and troubleshooting
• Experience with Active Directory and user account administration
• Hands-on experience with deployment tools (e.g., Microsoft Autopilot, Tanium)
• Proficient with remote support tools (e.g., Bomgar) and virtual meeting platforms (Teams, Zoom, Webex)
• Working knowledge of ServiceNow or similar ITSM tools
• ITIL Foundation certification preferred
• Excellent communication skills and ability to work independently
• Detail-oriented with a strong commitment to service excellence

Working Location: Benoi (Islandwide Transportation Provided)

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [e-mail] for immediate processing.

Only shortlisted candidates will be notified.