IT Support Engineer (Permanent)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an IT Support Specialist for on-site support, including hardware setup, troubleshooting, and system initialization. The ideal candidate will have strong knowledge of IT hardware, experience with Windows and deployment tools, and a commitment to high-quality service. Responsibilities include managing IT service requests, collaborating with IT teams, and responding to security incidents. Interested candidates may send their resume to a provided email for processing.

Qualifications

• Proficiency in Windows OS; MacOS and Linux knowledge is a plus.
• Experience with Microsoft Office, Google Workspace, and other productivity tools.
• Strong knowledge of IT hardware and troubleshooting.
• Active Directory user account management.
• Experience with deployment tools (e.g., Microsoft Autopilot, Tanium).
• Familiarity with remote desktop tools (e.g., Bomgar).
• Knowledge of virtual meeting platforms (Teams, Google Meet, Zoom, Webex).
• Hands-on experience with ServiceNow or similar ITSM tools.
• ITIL Foundation certification preferred.
• Strong communication skills and ability to work independently.
• Detail-oriented with a commitment to high-quality service.
• Customer-first mindset and strong service orientation.

Responsibilities

• Provide setup, configuration, and troubleshooting of IT hardware and software.
• Install and integrate new devices into existing systems.
• Transfer, convert, and ensure compatibility of IT assets.
• Perform initial setup and software installations.
• Conduct regular hardening, patching, and troubleshooting of devices.
• Install and troubleshoot printing and scanning devices.
• Resolve routine IT issues across various locations.
• Perform routine endpoint checks and patching.
• Provide first-level network issue support.
• Manage IT service requests via ticketing system.
• Maintain records of hardware and software.
• Provide support for third-party applications.
• Coordinate with IT teams for smooth operations.
• Respond to IT security incidents promptly.
• Assist in IT project rollouts and infrastructure testing.

Skills

Windows OS proficiency

Microsoft Office knowledge

IT hardware troubleshooting

Active Directory management

Deployment tools experience

Remote desktop tool familiarity

Virtual meeting platforms knowledge

ServiceNow experience

ITIL Foundation certification

Strong communication skills

Detail-oriented approach

Customer-first mindset

Job description

Job Description:

• On-site Support: Provide setup, configuration, and troubleshooting of IT hardware and software across various locations.
• New Equipment Setup: Install and integrate new devices into existing systems.
• Asset Management: Transfer, convert, and ensure compatibility of IT assets for different functions.
• System Initialization: Perform initial setup and software installations, collaborating with specialized teams for system hardening and administration.
• Device Hardening & Patching: Conduct regular hardening, patching, and troubleshooting of desktops/laptops, including scheduled support at remote sites.
• Printer/Scanner Support: Install and troubleshoot printing and scanning devices.
• General IT Troubleshooting: Resolve routine IT issues, including at remote and airbase locations.
• Endpoint Maintenance: Perform routine endpoint checks, patching, and corrective actions at remote sites.
• Network Support (L1): Provide first-level network issue support to ensure uptime and performance.
• ITSM Ticket Management: Manage IT service requests via ticketing system, ensuring resolution within SLA timelines.
• Inventory Management: Maintain records of hardware and software using internal tools for registration, de‑registration, and ownership tracking.
• Third-Party Software Support: Provide support for applications such as Adobe, MS Office, and Google Workspace.
• Team Collaboration: Coordinate with Group IT Security, Server, and Network teams for smooth operations.
• Security Response: Respond promptly to IT security incidents to minimize impact.
• Project Support: Assist in IT project rollouts and infrastructure testing.

Job Requirements:

• Proficiency in Windows OS; MacOS and Linux knowledge is a plus
• Experience with Microsoft Office, Google Workspace, and other productivity tools
• Strong knowledge of IT hardware and troubleshooting
• Active Directory user account management
• Experience with deployment tools (e.g., Microsoft Autopilot, Tanium)
• Familiarity with remote desktop tools (e.g., Bomgar)
• Knowledge of virtual meeting platforms (Teams, Google Meet, Zoom, Webex)
• Hands‑on experience with ServiceNow or similar ITSM tools
• ITIL Foundation certification preferred
• Strong communication skills and ability to work independently
• Detail‑oriented with a commitment to high‑quality service
• Customer‑first mindset and strong service orientation

Location: Benoi

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [e-mail] for immediate processing.

(EA Reg No: 20C0312)