IT Support Engineer - Fresher

Itcan Pte. Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology support company in Singapore is seeking a candidate for end-user IT support. You will be responsible for troubleshooting client issues related to Windows OS and desktop software, liaising with vendors for support, and ensuring agreed service levels are maintained. The ideal candidate should be experienced in IT support and prepared for ad-hoc duties.

Qualifications

• Experience in end-user IT support.
• Proficiency in troubleshooting Windows OS and desktop software.
• Ability to liaise with vendors for support.

Responsibilities

• Perform end-user IT support and troubleshoot client-related problems.
• Support Windows OS and desktop-related software.
• Liaise with support vendors for maintenance and issue resolution.

Job description

Perform End user IT Support.

Perform troubleshooting for client platform related problems

Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,

investigate & provide temporary &/or permanent resolution of incidents escalated

Liaise with support vendors for maintenance, support or issues resolution

Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project

Any ad-hoc duties assigned / required