IT Support Engineer – End-User Tech & Network Care

User Experience Researchers Pte Ltd (Singapore); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology company in Singapore is seeking a dedicated Helpdesk Support Engineer to manage IT operations and ensure seamless support for end-users. The ideal candidate will possess strong technical skills alongside excellent customer service abilities, particularly in Windows environments. Responsibilities include maintaining computing devices, providing helpdesk support, and handling network troubleshooting. This full-time position calls for solid IT experience and a relevant educational background.

Qualifications

• Minimum 2-3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows operating systems, particularly Windows 11.
• Experience with network troubleshooting (LAN/WiFi).

Responsibilities

• Maintain and support end-user computing devices and network infrastructure.
• Provide comprehensive helpdesk support through multiple channels.
• Manage front-end client systems running Windows 11.

Skills

IT support

Customer service

Network troubleshooting

Windows operating systems

Education

Diploma or degree in Information Technology or Computer Science

Tools

Trend Micro

ITSM platforms

Job description

A technology company in Singapore is seeking a dedicated Helpdesk Support Engineer to manage IT operations and ensure seamless support for end-users. The ideal candidate will possess strong technical skills alongside excellent customer service abilities, particularly in Windows environments. Responsibilities include maintaining computing devices, providing helpdesk support, and handling network troubleshooting. This full-time position calls for solid IT experience and a relevant educational background.