IT Support Engineer (End User)

Ideals Recruitment; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore seeks a qualified IT support professional to provide deskside and remote support. The ideal candidate has at least 5 years of experience in End User support within enterprise settings, familiarity with Windows management and ITSM tools, and skills in patch management. This role offers a promising career prospect and the chance to work with a prestigious clientele.

Benefits

Good career prospect

Qualifications

• 5 Years of End User supporting role in Enterprise or Banking environments.
• Experience in Intune / SCCM / MDM tools.
• Hands on skills in patch management, security hardening and device refresh projects.

Responsibilities

• Provide deskside and remote support for desktops, laptops, mobile devices, and peripherals.
• Manage Windows 10/11, Office 365, AD, Intune/SCCM accounts, and related policies.
• Deliver prompt VIP/VVIP support and ensure service excellence within SLAs.
• Perform IMAC activities, OS imaging, software deployment, and patch management.
• Maintain asset inventory and support collaboration tools.

Skills

End User Support

Windows 10/11 Management

Intune/SCCM

ITSM Tools

Patch Management

Education

Diploma or Degree in Information Technology / Computer Science

Tools

ServiceNow

Remedy

BMC

Job description

☑ Good career prospect

Job Scope

Provide deskside and remote support for desktops, laptops, mobile devices, and peripherals.

Manage Windows 10/11, Office 365, AD, Intune/SCCM accounts, and related policies.

Deliver prompt VIP/VVIP support and ensure service excellence within SLAs.

Perform IMAC activities, OS imaging, software deployment, and patch management.

Maintain asset inventory, device lifecycle, and support collaboration tools (Teams, Zoom, WebEx).

Collaborate with internal teams and vendors; document fixes and process improvements in the Knowledge Base.

Requirement

Diploma or Degree in Information Technology / Computer Science or Equivalent

5 Years of End User supporting role in Enterprise or Banking environments

Experience in Intune / SCCM / MDM tools

Familiarity with ITSM tools (ServiceNow, Remedy, BMC).

Hands on skills in patch management, security hardening and device refresh projects

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified