IT Support Engineer (End User)

Ideals Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an IT Support Specialist in Singapore. The role involves providing deskside and remote support for various devices, managing Windows environments, and ensuring service excellence. Candidates should have a Diploma or Degree in IT/Computer Science and 5 years of relevant experience. This position offers a basic salary of up to $4000 with additional benefits.

Benefits

MNC Work Environment

Good career prospect

Qualifications

• 5 years of End User supporting role in Enterprise or Banking environments.
• Hands-on skills in patch management and security hardening.
• Familiarity with ITSM tools like ServiceNow, Remedy, and BMC.

Responsibilities

• Provide deskside and remote support for desktops and laptops.
• Manage Windows 10/11, Office 365, and related policies.
• Deliver prompt VIP support and ensure service excellence.

Skills

End User support

Intune

SCCM

MDM tools

ITSM tools

Education

Diploma or Degree in Information Technology / Computer Science

Tools

ServiceNow

Remedy

BMC

Job description

☑ Salary: Basic UP $4000 + Benefits

☑ Work Location: Central

☑ 5 Days (Office Hour) / 8.30AM – 6.00PM

☑ MNC Work Environment

☑ Good career prospect

Job Scope

• Provide deskside and remote support for desktops, laptops, mobile devices, and peripherals.
• Manage Windows 10/11, Office 365, AD, Intune/SCCM accounts, and related policies.
• Deliver prompt VIP/VVIP support and ensure service excellence within SLAs.
• Perform IMAC activities, OS imaging, software deployment, and patch management.
• Maintain asset inventory, device lifecycle, and support collaboration tools (Teams, Zoom, WebEx).
• Collaborate with internal teams and vendors; document fixes and process improvements in the Knowledge Base.

Requirement

• Diploma or Degree in Information Technology / Computer Science or Equivalent
• 5 Years of End User supporting role in Enterprise or Banking environments
• Experience in Intune / SCCM / MDM tools
• Familiarity with ITSM tools (ServiceNow, Remedy, BMC).
• Hands on skills in patch management, security hardening and device refresh projects

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R1436761