IT Support Engineer: Customer-First Tech Fixer

StorHub Management Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Engineer to provide proactive technical support, ensure smooth IT operations, and assist users with IT incidents. The ideal candidate should hold a diploma or degree in Information Technology or Computer Science, with 1-3 years of experience in IT support. Excellent communication skills and a customer-first mindset are essential. The role involves troubleshooting, user onboarding, maintaining records, and ensuring compliance with IT policies.

Qualifications

• Minimum 1–3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows OS and Microsoft 365.

Responsibilities

• Provide first and second-level support for IT incidents and service requests.
• Troubleshoot and resolve hardware, software, network and system issues.
• Assist in user onboarding/offboarding processes.
• Maintain accurate records of issues and solutions in the ticketing system.
• Perform regular system checks and patch management.

Skills

Strong knowledge of Windows OS

Microsoft 365

Common enterprise applications

Basic understanding of networking concepts

Active Directory

Remote support tools

Good communication skills

Ability to prioritize and multitask

Education

Diploma or Degree in Information Technology or Computer Science

Job description

A technology services company in Singapore is seeking an IT Support Engineer to provide proactive technical support, ensure smooth IT operations, and assist users with IT incidents. The ideal candidate should hold a diploma or degree in Information Technology or Computer Science, with 1-3 years of experience in IT support. Excellent communication skills and a customer-first mindset are essential. The role involves troubleshooting, user onboarding, maintaining records, and ensuring compliance with IT policies.