IT Support Engineer (CRM Application Support)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading IT support firm in Singapore is looking for a candidate to provide application-level support in a manufacturing environment. The role involves working night shifts and requires experience in IT helpdesk support and basic SQL/database querying. Responsibilities include monitoring issues, conducting IT audits, and troubleshooting hardware/software problems. Candidates should have a diploma or degree in IT and at least 1 year of relevant experience. This position offers hands-on challenges in a dynamic environment.

Qualifications

• Minimum 1 year of IT helpdesk experience with basic SQL skills.
• Strong analytical and troubleshooting abilities.
• Basic understanding of networking and Wintel system administration.

Responsibilities

• Provide full IT helpdesk and end-user support during shift hours.
• Monitor and respond to issues via ticketing system related to manufacturing systems.
• Extract system transaction data using basic SQL queries.
• Monitor network/server health.
• Conduct internal IT audits and training.
• Coordinate onboarding/offboarding processes.
• Handle IT asset procurement and management.
• Maintain internal knowledge base and assist in root cause analysis.
• Troubleshoot system/application faults.

Skills

IT helpdesk support

Basic SQL/database querying

Troubleshooting abilities

Networking (TCP/IP)

Education

Diploma or Degree in Computer Science, IT, or related field

Job description

Shift Timing: 7:00 PM to 7:00 AM (Thursday to Saturday, Alternate Wednesdays)

This role provides application-level support in a manufacturing environment, with requirement of night shift operations. The ideal candidate will have experience in IT helpdesk support, MES system troubleshooting, and basic SQL/database querying.

Key Responsibilities

• Provide full IT helpdesk and end-user support during shift hours; remote assistance may be required.
• Monitor and respond to issues via Ingrasys ticketing system related to SFC/WMS and other manufacturing systems, following SOPs.
• Extract system transaction data using basic SQL queries.
• Monitor network/server health and support production/tester networks; elevate issues as needed.
• Conduct internal IT audits and training to ensure compliance with factory IT policies.
• Coordinate onboarding/offboarding processes.
• Handle IT asset procurement, installation, configuration, license renewals, and account management.
• Maintain internal knowledge base and assist in root cause analysis for recurring issues.
• Troubleshoot system/application faults and resolve hardware/software problems.

Requirements

• Diploma or Degree in Computer Science, IT, or related field.
• Minimum 1 year of IT helpdesk experience with basic SQL skills.
• Strong analytical and troubleshooting abilities.
• Basic understanding of networking (TCP/IP) and Wintel system administration.
• Exposure to MES/WMS systems is a plus.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”.

We regret that only shortlisted candidates will be notified.

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