IT Support Engineer and Service Admin

Quantum Pioneer Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology services company in Singapore is seeking detail-oriented IT support engineers to join their field services team. Responsibilities include diagnosing and repairing laptop and desktop hardware/software issues, alongside documenting service activities. Candidates should have a diploma in IT or Computer Engineering and 2–3 years of relevant experience. Good written and spoken English skills are essential.

Qualifications

• 2–3 years of experience in hardware/software break-fix and troubleshooting.
• Sound knowledge and experience supporting retail and/or consumer products industry.
• Able to work independently with minimum supervision.

Responsibilities

• Perform hardware diagnostics and repairs on laptops/desktops.
• Document all service and repair activities in the ticketing system.
• Coordinate receiving and dispatching IT hardware and spare parts.

Skills

Troubleshooting

Problem-solving

Communication skills

Independence

Education

Diploma in IT/Computer Engineering or equivalent

Tools

Windows Operating Systems

Job description

We are seeking multi skilled and detail‑oriented IT support engineers to join our field services team, specializing in diagnosing and repairing laptop/desktop hardware/software issues. The candidates should have a strong technical background and good problem‑solving skills.

Key Responsibilities

• Hardware/software support
• Perform hardware diagnostics, break‑fix repairs, and part replacements on laptops/desktops (motherboards, displays/LCD, keyboards, batteries, etc.) at the client’s premise.
• Document all service and repair activities accurately in the ticketing system.
• Ensure all repairs are completed in accordance with manufacturer guidelines and service levels.
• Assist with hardware BIOS upgrades and operating system imaging when necessary.
• Manage and work with vendors, outsourcers, and contractors to provide services including retail event setup, on‑site support for local business operations, and providing support for office and retail/store users.
• Perform hardware staging.
• Service administrative support.
• Coordinate receiving/outgoing of IT hardware and spare parts.
• Receive stock and verify correct shipment details.
• Dispatch spare parts to support engineer.
• Update stock records through customer system.
• Liaise and coordinate with logistics/customers for delivery of hardware to project site.
• Control, update and maintain records of inventory and movement of stock.
• Perform stock take on the asset inventory.

Qualifications

• Diploma in IT/Computer Engineering, or equivalent.
• Proven experience (2–3 years) in hardware/software break‑fix and troubleshooting.
• Sound knowledge and experience of supporting retail and/or consumer products industry.
• Able to work independently with minimum supervision.
• Good communication skills in both spoken and written English.
• Working knowledge of Windows Operating Systems.