IT Support Engineer (AM and PM Shift)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Singapore is seeking an individual to perform daily support and maintenance tasks, providing on-site troubleshooting and collaboration with the product team. Ideal candidates have a diploma in IT, possess strong technical skills, and are customer-oriented. Willingness to travel and work alternate shifts is essential.

Qualifications

• Diploma in IT or a relevant discipline is required.
• Prefer experience in desktop support.
• Experience in a customer support environment will be advantageous.

Responsibilities

• Attend to and perform daily support and maintenance onsite and offsite.
• Provide on-site support for systems and troubleshooting to meet SLA.
• Work with the product team on system enhancements or troubleshooting.

Skills

Customer-oriented attitude

Analytical skills

Troubleshooting skills

Inter-personal skills

Education

Diploma in IT or relevant discipline

Tools

Windows OS

Networking

Job description

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.