IT Support Engineer

STAMFORD AMERICAN INTERNATIONAL SCHOOL PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

An international educational institution in Singapore is hiring an IT Support Engineer on a one-year contract. The ideal candidate will provide tech support, ensuring efficient resolution of technical issues while delivering top-notch customer service. Fresh graduates from relevant post-secondary education institutes are encouraged to apply. Strong problem-solving abilities, effective communication, and a good understanding of IT services are essential for success in this role.

Qualifications

• Fresh graduates from Post-Secondary Education Institutes (PSEIs) such as Polytechnics and Technical Education Institutes.
• Good command of English with clear communication skills.
• Understanding of and commitment to confidentiality principles.

Responsibilities

• Act as a single point of contact for all user incidents and requests.
• Provide Level 0/1 support to applications or software systems used in school.
• Improve user awareness of IT issues and promote appropriate use of IT services.

Skills

Analytical skills

Problem-solving

Communication skills

Customer service skills

Teamwork

Time management

Education

Post-Secondary Education Institute (PSEI)

Tools

Microsoft Windows 11

Office 365

Apple iOS

macOS

Active Directory

JAMF

Job description

As a leading international school in Singapore, Stamford American International School (Stamford American) caters to students aged 2 months to 18 years old. With students from 79 countries and over 3,000 students across two state‑of‑the‑art campuses, we offer a dynamic educational journey emphasizing student well‑being and academic excellence. Stamford American is proud to be an IB World School, offering the full continuum of the International Baccalaureate (IB) programmes: the IB Primary Years Programme (PYP), IB Middle Years Programme (MYP), and IB Diploma Programme (DP). The school’s outstanding faculty comprises more than 350 experienced and highly qualified teachers from over 40 nationalities. Educators are highly skilled in content areas, pedagogy, and building strong relationships, creating an environment where students feel safe, supported, and valued.

We have an exciting opportunity for an IT Support Engineer – 1‑year contract to join our IT Department.

Applicants are required to submit their application through our Applicant Tracking System (ATS). Kindly copy‑paste this link into a browser: https://cognitapeople.csod.com/ux/ats/careersite/1/home/requisition/2180?c=cognitapeople

About the Role

The role of the IT Support Engineer requires a highly motivated tech‑support professional skilled in troubleshooting, analyzing, and resolving technical problems using resolution procedures in schools assigned. They provide professional and high‑level customer service, ensuring unresolved issues and queries are promptly escalated as per protocol.

• Act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school.
• Improve user awareness of IT issues and promote appropriate use of IT services and resources.

Position Requirements

• Must possess strong analytical and problem‑solving skills, think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands‑on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.
• Familiar with basic network troubleshooting.
• Familiar with Entra ID account management.
• Familiar with Office 365 account administration.
• Familiar with JAMF for managing Apple devices.
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion.

Qualifications

• Fresh graduates from Post‑Secondary Education Institutes (PSEIs) such as the Polytechnics and Institutes of Technical Education.
• Domain knowledge of the following:
• Microsoft Windows 11 and Office 365.
• Apple iOS and macOS.
• Active Directory.
• Ability to work independently.
• Highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills.
• Good references on request.

Please click here for the full job description.

With a commitment to safeguarding and promoting the welfare of children and young people, all potential employees undergo mandatory pre‑employment background checks, and appointments are contingent upon satisfactory completion of all reference and background checks, as required by our parent organization, Cognita. The school is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where everyone is respected and valued. There is no discrimination on the basis of age, ethnicity, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics, or disability. All applications from qualified candidates are welcome. Kindly note that only shortlisted candidates will be contacted for further steps in the recruitment process.