IT Support Engineer

Fusion Worldwide; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international electronic components distributor is seeking a skilled IT Support Specialist in Singapore. You will be responsible for managing Microsoft Intune policies, providing operational support for Exchange Online, and assisting global users with their IT needs. The ideal candidate will have a Bachelor's degree in IT, 4 to 6 years of experience, and strong knowledge of Windows environments. This role offers a collaborative work environment with attractive salary and benefits.

Benefits

Medical and dental benefits

State of the Art Open Concept Working Environment

Supportive management invested in success

Smart casual attire

Qualifications

• 4 to 6 years of experience in End User Computing or IT Helpdesk roles.
• Hands-on experience with Microsoft Intune.
• Strong troubleshooting abilities in network and device management.

Responsibilities

• Design and manage Microsoft Intune policies for various devices.
• Provide operational support for Exchange Online.
• Administer and support Microsoft Office 365 applications.

Skills

Windows 10/11 knowledge

Microsoft Intune

PowerShell scripting

Analytical abilities

Collaboration

Troubleshooting abilities

Education

Bachelor’s degree in information technology or related field

Tools

Microsoft Office 365

Exchange Online

Power Automate

Power BI

Job description

Design & Manage Windows & Mobile Environments

• Design, configure, and maintain Microsoft Intune policies, profiles, and compliance baselines for Windows, macOS, iOS, and Android devices.
• Deploy and manage applications via Intune.
• Maintain configuration baselines (BitLocker, LAPS, Firewall, etc.) and ensure continuous device compliance.
• Manage hardware lifecycle and inventory.

Email Security & Network

• Provide operational support for Exchange Online and Mimecast.
• Assist with mail flow, transport rules, and client access policies as they relate to email security.
• Basic network troubleshooting and SD-WAN setup knowledge.

Operations & Support

• Provide Level 1 & 2 end‑user support for desktops, laptops, mobile devices, printers, and peripherals to all global users during standard working hours.
• Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps.
• Handle onboarding/offboarding IT tasks including account provisioning, training and device setup.
• Monitor enrollment, compliance, and device health dashboards.
• Maintain documentation, SOPs, and configuration baselines.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.

Modernization & Projects

• Support enterprise programs such as zero‑trust enablement and passwordless authentication.
• Test new Intune releases and evaluate impact on enterprise configurations.
• Collaborate with the team to design future‑state endpoint and messaging strategies.
• Identify repetitive tasks and contribute to automation solutions to streamline support operations.

Who We’re Looking For

• Bachelor’s degree in information technology, Computer Science, or related field.
• 4 to 6 years of experience in End User Computing, Desktop Support, or IT Helpdesk roles.
• Hands‑on knowledge of Windows 10/11, Microsoft 365, Active Directory, Intune.
• Strong hands‑on knowledge of:
  • Microsoft Intune (Configuration Profiles, Compliance, App Deployment)
  • Entra ID Conditional Access and Device Join Types (Hybrid, Entra, Autopilot)
  • Exchange Online administration basics
  • PowerShell scripting for automation and troubleshooting
  • Experience managing Windows, iOS, or Android devices in Intune
• Experience in Power Automate, Power BI, Copilot Studio are highly desired but not mandatory.
• Attend biweekly evening IT meetings and quarterly summits with the global IT team to discuss projects.
• Strong analytical and troubleshooting abilities.
• Collaborative mindset and ability to work across teams.
• Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
• Basic understanding of networking, infrastructure, and telecom concepts.
• Promote IT awareness and digital adoption among end users.
• Effective documentation and communication skills.

Good to Have

• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+ / Network+
• Any Automation/Scripting certifications (PowerShell, Python, etc.) is a plus
• Attractive salary structure with medical and dental benefits
• State of the Art Open Concept Working Environment
• Collaborative and Motivated Team
• Supportive management who are invested in your success
• Attire: Smart Casual
• Walking distance from Train Station

We regret that only shortlisted applicants will be notified.

Established in 2001, Fusion Worldwide is a premier, global open market distributor of electronic components with an established reputation of excellence in sourcing, quality, and outstanding customer support. Solving supply chain disruptions is where we are truly able to provide key service to all our customers, and we are looking for motivated individuals like you to join this rapidly growing industry! With our company headquarters located in the New Hampshire, we also have key locations in Amsterdam, Singapore, Shenzhen, Tokyo, Munich, Guadalajara, Seoul, and San Francisco. At our current rate of growth, we are continuously expanding our global footprint to reach all corners of the world, and we are dedicated to finding top talent to help us grow in all regions!