IT Support Engineer

CAREER INTERNATIONAL - FOS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent recruitment firm is looking for a candidate for the Software Technical Services position. Responsibilities include maintenance of software and hardware, supporting office networks, and troubleshooting issues. The role requires a diploma or bachelor's degree in computer science and at least two years of experience. Candidates must have good communication skills in both Chinese and English. Attractive transport will be provided.

Qualifications

• At least two years of relevant work experience.
• Proficient in configuring and using various application software.
• Ability to plan and organize work effectively.

Responsibilities

• Daily maintenance, installation, upgrades, and guidance on Windows operating systems.
• Installation, maintenance, and upgrades of Microsoft Office and other software.
• Troubleshooting software and hardware issues.

Skills

Familiarity with various Windows operating systems

Basic network troubleshooting

Communication skills in Chinese and English

Customer communication skills

Education

Diploma or Bachelor's degree in Computer Science

Job description

Information:

• Location: Tuas South Ave (Provided Company Bus)
• Interview Process: 1 round & 1 – HR
• Salary range: Basic + Company Transport

Job Description

Software Technical Services

• System Software Maintenance: Daily maintenance, installation, upgrades, user guidance, and configuration of Windows operating systems; including image creation and maintenance.
• Application Software Services: Installation, maintenance, and upgrades of Microsoft Office, Internet Explorer, and other business-related software.
• User Guidance: Troubleshooting software and hardware issues encountered by users; providing basic training.
• Antivirus Maintenance: Installation of antivirus software, virus database updates, and virus removal on client devices.

Hardware Maintenance

• Installation, debugging, network configuration, peripheral setup, and driver installation.
• Hardware fault detection, diagnosis, and troubleshooting.
• Providing repair and delivery services for faulty hardware.
• Ensuring stable operation of hardware (e.g., hard drives, motherboards, memory) through regular maintenance to extend hardware lifespan.
• Providing periodic training and guidance on hardware usage, software operation, and internet access to improve user efficiency.
• Assisting with asset tagging, registration, and maintenance cost tracking.

Network Support

• Terminal network connectivity.
• Troubleshooting terminal network issues.
• Troubleshooting and configuring connections between switches and terminals.
• Supporting wired networks, Wi-Fi, file sharing, and VPN access.

Helpdesk Services

• Handling tickets assigned by the Call Center and completing them on time.
• Performing other Helpdesk tasks assigned by the client.

Qualifications

• Be familiar with various Windows operating systems and computer hardware (desktops, laptops, etc.).
• Have knowledge of basic network hardware and be capable of simple troubleshooting and configuration.
• Be able to support office networks, Wi-Fi, file sharing, and VPN.
• Be proficient in configuring and using various application software.
• At least a minimum of diploma or bachelor’s degree in computer science or a related field, with at least two years of relevant work experience.
• Possess basic communication skills in both Chinese and English, and be able to support and maintain both language versions of operating systems and software.
• Have good customer communication skills and the ability to plan and organize work effectively.

How to Apply

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on Apply Now and provide the below details in your resume.

1. Reasons for leaving ALL your employment
2. Current and/or last drawn monthly salary (please provide breakdown)
3. Expected monthly salary
4. Availability

We regret only shortlisted candidates will be notified.

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Career International - FOS Pte Ltd

EA License No: 14C6926

EA Personnel: Foong Mei Qi

EA Personnel Reg No: R22106936