IT Support Engineer

WONDERLIST INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a dedicated IT Support Specialist to provide Level 1 and Level 2 technical support to enterprise customers. The role involves administering the Microsoft 365 ecosystem and managing user lifecycle processes for corporate accounts. The ideal candidate should have a diploma in Information Technology or related field, strong knowledge of networking and Microsoft Active Directory, and be fluent in both English and Mandarin. This position provides an opportunity to work in a dynamic tech environment.

Qualifications

• Diploma in Information Technology, Engineering, or a related field (or equivalent practical experience).
• Solid foundational knowledge of networking, system configuration, and Microsoft Active Directory.
• Awareness of core IT security principles and data protection best practices.
• Fluency in both English and Mandarin.

Responsibilities

• Deliver timely and effective Level 1 and Level 2 technical support to enterprise customers.
• Administer and maintain the Microsoft 365 ecosystem.
• Manage user lifecycle processes, including provisioning and deprovisioning corporate accounts.

Skills

Technical support

Networking

System configuration

Microsoft Active Directory

Problem-solving

Interpersonal skills

Communication

Fluency in English

Fluency in Mandarin

Education

Diploma in Information Technology, Engineering, or a related field

Job description

Responsibilities

• Deliver timely and effective Level 1 and Level 2 technical support to enterprise customers, covering servers, workstations, network infrastructure, and a wide range of technology-related inquiries.
• Administer and maintain the Microsoft 365 ecosystem as a Global Administrator—overseeing SharePoint Online, OneDrive, Microsoft Teams, and other core services via the Microsoft 365 Admin Center.
• Manage user lifecycle processes, including provisioning and deprovisioning corporate accounts for employee onboarding and offboarding, leveraging on-premises domain controllers and Azure Active Directory (Azure AD).

Qualifications

• Diploma in Information Technology, Engineering, or a related field (or equivalent practical experience).
• Solid foundational knowledge of networking, system configuration, and Microsoft Active Directory—including user/group management and Group Policy fundamentals.
• Awareness of core IT security principles and data protection best practices.
• Strong interpersonal and communication skills, with the ability to engage confidently and empathetically with end users.
• Collaborative mindset, with sound logical reasoning, problem-solving ability, and a keen eye for detail.
• Fluency in both English and Mandarin (written and spoken).