IT Support Engineer

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service provider in Singapore is seeking an IT Support Specialist. You will provide on-site support including troubleshooting hardware and software, managing IT service requests, and coordinating with various IT teams. The ideal candidate should have strong knowledge of IT hardware, proficiency in Windows, and excellent communication skills. Please submit your resume for consideration.

Qualifications

• Active Directory user account management is needed.
• Experience with deployment tools (e.g., Microsoft Autopilot, Tanium) required.
• Familiarity with virtual meeting platforms (Teams, Google Meet, Zoom, Webex) is needed.

Responsibilities

• Provide setup, configuration, and troubleshooting of IT hardware and software.
• Conduct regular hardening, patching, and troubleshooting of desktops/laptops.
• Manage IT service requests via ticketing system.

Skills

Proficiency in Windows OS

Strong knowledge of IT hardware and troubleshooting

Strong communication skills

Customer-first mindset and strong service orientation

Education

ITIL Foundation certification preferred

Tools

ServiceNow or similar ITSM tools

Microsoft Office

Google Workspace

remote desktop tools (e.g., Bomgar)

Job description

Job Description

On-site Support: Provide setup, configuration, and troubleshooting of IT hardware and software across various locations.

New Equipment Setup: Install and integrate new devices into existing systems.

Asset Management: Transfer, convert, and ensure compatibility of IT assets for different functions.

System Initialization: Perform initial setup and software installations, collaborating with specialized teams for system hardening and administration.

Device Hardening & Patching: Conduct regular hardening, patching, and troubleshooting of desktops/laptops, including scheduled support at remote sites.

Printer/Scanner Support: Install and troubleshoot printing and scanning devices.

General IT Troubleshooting: Resolve routine IT issues, including at remote and airbase locations.

Endpoint Maintenance: Perform routine endpoint checks, patching, and corrective actions at remote sites.

Network Support (L1): Provide first-level network issue support to ensure uptime and performance.

ITSM Ticket Management: Manage IT service requests via ticketing system, ensuring resolution within SLA timelines.

Inventory Management: Maintain records of hardware and software using internal tools for registration, de-registration, and ownership tracking.

Third-Party Software Support: Provide support for applications such as Adobe, MS Office, and Google Workspace.

Team Collaboration: Coordinate with Group IT Security, Server, and Network teams for smooth operations.

Security Response: Respond promptly to IT security incidents to minimize impact.

Project Support: Assist in IT project rollouts and infrastructure testing.

Job Requirements

• Proficiency in Windows OS; MacOS and Linux knowledge is a plus
• Experience with Microsoft Office, Google Workspace, and other productivity tools
• Strong knowledge of IT hardware and troubleshooting
• Active Directory user account management
• Experience with deployment tools (e.g., Microsoft Autopilot, Tanium)
• Familiarity with remote desktop tools (e.g., Bomgar)
• Knowledge of virtual meeting platforms (Teams, Google Meet, Zoom, Webex)
• Hands-on experience with ServiceNow or similar ITSM tools
• ITIL Foundation certification preferred
• Strong communication skills and ability to work independently
• Detail-oriented with a commitment to high-quality service
• Customer-first mindset and strong service orientation

Work location

• Paya Lebar/ Changi
• Benio

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [e-mail] for immediate processing.

(EA Reg No: 20C0312)