IT Support Engineer

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is seeking a Technical Support Specialist to diagnose and resolve hardware, software, and network issues. The role involves providing on-site and remote assistance, installing operating systems, and maintaining IT equipment. Candidates should have experience in technical support and great problem-solving skills. This position offers an opportunity to work in a dynamic environment.

Qualifications

• Experience in diagnosing and resolving hardware, software, and network issues.
• Ability to provide both on-site and remote technical assistance.
• Familiarity with installing and configuring operating systems and applications.
• Knowledge in maintaining IT equipment and software licenses.
• Understanding of system security policies and compliance.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide technical assistance to end-users.
• Install, configure, and upgrade operating systems and applications.
• Set up user accounts and email configurations.
• Maintain inventory of IT equipment and software licenses.
• Resolve printer and LAN/WAN connectivity issues.
• Apply system patches and antivirus updates.
• Maintain logs of issues and asset management records.

Job description

Key Responsibilities

1. Technical Support

   
   
   
   

   • Diagnose and resolve hardware, software, and network issues on desktops, laptops, and peripherals.

   
   

   • Provide on-site and remote technical assistance to end-users.

   
   



2. System Setup & Maintenance

   
   
   
   

   • Install, configure, and upgrade operating systems and applications.

   
   

   • Set up new user accounts, permissions, and email configurations.

   
   

   • Maintain inventory of IT equipment and software licenses.

   
   



3. Troubleshooting

   
   
   
   

   • Resolve issues related to printers, scanners, monitors, and other peripherals.

   
   

   • Troubleshoot LAN/WAN connectivity issues.

   
   



4. Security & Updates

   
   
   
   

   • Apply system patches and antivirus updates.

   
   

   • Ensure compliance with IT security policies.

   
   



5. Documentation

   
   
   
   

   • Maintain logs of issues, resolutions, and asset management records.

   
   

   • Create user guides or FAQs to reduce repetitive support requests.