IT Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore is seeking candidates for an end-user support role. The position involves troubleshooting problems related to desktops, notebooks, and printers while supporting end-users with their computing devices. Applicants should have at least 1 year of experience in desktop support and familiarity with Microsoft Windows 11 and Office 365. This role offers a contract of 12 months, renewable based on performance.

Qualifications

• Minimum ITE/Diploma graduate with 1 year experience in desktop support.
• 1 year experience in Microsoft Windows 11 and Microsoft Office 365 is required.
• IT helpdesk and/or call centre support experience is advantageous.

Responsibilities

• Provide day-to-day support for end-users’ EUCD.
• Troubleshoot and resolve problems related to hardware and software.
• Conduct end-user briefings and awareness services.

Skills

Desktop support experience

Microsoft Windows 11

Microsoft Office 365

Telephonic remote support

Education

ITE/Diploma

Job description

Location: Central

Length of Contract: 12 Months (Renewable)

Responsibilities:

To provide day-to-day support for end-users’ EUCD (End User Computing Devices) including:

• Trouble-shooting and problem resolution;
• Administration and Configuration;
• End User Account Management;
• End User Device Hardening and Lockdown;
• Image Build Management; and
• End User Briefings & Awareness Service.

The types of EUCD includes:

• Desktops;
• Notebooks;
• Printers, including multi-function devices (i.e. printers, scanners and fax devices);
• iPads or equivalent;
• Mobile Device;
• IP Telephones; and
• Other peripherals (e.g. external hard drives, mouse, smart-card readers, Thumbdrive, monitors).

Support and trouble-shoot problems will be relating to but not limited to the following:

• Hardware;
• Operating systems;
• Operating systems components/service packs;
• Registry settings;
• Device drivers;
• Compatibility testing;
• Connectivity (network and peripherals); and
• All components (hardware and software) that make up the EUCD

Requirements:

• Min. ITE/ Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 11, Microsoft Office 365, GoMax and Secure email support
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages