IT Support Engineer

Altrocks Tech; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a support engineer to provide application and hardware support at customer sites. Responsibilities include troubleshooting Windows 10 systems, supporting partners in maintenance tasks, and handling HP printer issues. The ideal candidate holds a diploma in IT/Computing and is willing to work flexible hours, including weekends. This position requires travel to various locations across the island.

Qualifications

• Experience in providing application and hardware support.
• Ability to troubleshoot Windows 10 environments and related applications.
• Capable of conducting user acceptance testing and functional testing.

Responsibilities

• Provide application and hardware support for systems on customer site.
• Troubleshoot PCs and handle issues with printers and barcode readers.
• Support partners/vendors in system maintenance and troubleshooting.

Skills

Application support

Hardware troubleshooting

Customer support

System maintenance

Education

Diploma in IT/Computing or related certification

Job description

• To provide Application and hardware support for systems installed and run at the customer site.
• To troubleshoot PCs installed with Windows 10 and above and the installed application, reimage the PC, handle receipt printer issue, configure barcode reader and RFID equipment.
• To track application log, conduct UAT, functional test, etc.
• To provide support to partners/vendors in system maintenance and troubleshooting of production issues.

Requirements:

• Diploma in IT/Computing or related certification
• Customer’s located island wide and travelling to different location is necessary

Must be willing to work with the following arrangement :

Support timing

• To support customer from 8am , Mon to Fri
• Hand phone support(if on duty) after 6pm, Mon to Fri

Weekend support

• Engineers will take turn to hold the support hand phone on Sat and Sun (average once a month)