IT Support Engineer

TRAKOMATIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a support technician to assist with on-site deployment and debugging. The ideal candidate will have a diploma in Engineering or IT, experience in customer support, and strong English communication skills. Responsibilities include troubleshooting technical issues and collaborating with software developers for advanced problems. This role requires excellent teamwork and a proactive approach to decision-making.

Qualifications

• Experience with on-site deployment, debugging and customer support.
• Minimum Diploma in Engineering/Information Technology.
• Communicate fluently in English - spoken and written.

Responsibilities

• On-site deployment and debugging of the application.
• Deliver service and support to customers both remotely and on-site.
• Work with customers to provide and process information in response to inquiries.

Skills

On-site deployment

Debugging

Customer support

English communication

Teamwork

AGILE task management

Network Setup

SQL

Education

Diploma in Engineering/Information Technology

Tools

Windows command line

IIS

Job description

Responsibilities

• On-site deployment and debugging of the application.
• Deliver service and support to Trakomatic’s customers both remotely and on-site.
• Work with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Determine the issue by evaluating and analysing the symptoms.
• Diagnose and resolve technical hardware and software issues involving the product.
• Research required information using available resources.
• Stay current with system information, changes and updates.
• Log and keep records of customer queries.
• Work with the product team’s software developers to visit the customer if the problem is more serious.

Job Requirements

• Experience with on-site deployment, debugging and customer support.
• Minimum Diploma in Engineering/Information Technology.
• Communicate fluently in English - spoken and written.
• Excellent teamwork and AGILE task management.
• Technical Scope (Back-end):
• Strong Network Setup and Debugging
• Windows command line, IIS
• Automated logging, usage report generation and bug reporting
• SQL Skills are a bonus
• Open to new ideas, approaches and opportunities
• Willingness to share information and support colleagues
• Decision-making skills with a proactive approach to issues.