IT Support Engineer

M-DAQ GLOBAL PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A pioneering fintech company located in Singapore is seeking an IT professional to manage and enhance their IT infrastructure. The ideal candidate will have a degree in Computer Science and a minimum of 3-5 years of experience in network services and IT security frameworks. Responsibilities include IT support, infrastructure improvement, and security compliance. The company offers competitive remuneration and a dynamic team environment focused on innovation.

Benefits

Competitive remuneration

Employee stock options

Opportunities for learning and growth

Qualifications

• Minimum 3-5 years of relevant experience in networking and internet services.
• Hands-on experience with routers, switches, and firewalls.
• Experience with IT security frameworks such as ISO 27001.

Responsibilities

• IT planning and procurement.
• Provide hardware/software and network support.
• Maintain and improve IT infrastructure.

Skills

Networking

Troubleshooting

Linux Administration

Teamwork

Problem-solving

Education

Diploma/Degree in Computer Science/Infocommunication/Internetworking

Tools

FortiGate

KVM

Hyper-V

Vmware

Office365

Job description

About Us

At M-DAQ Global, we're on a mission to create a World without Currency Borders™. We are a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross‑border transactions for businesses worldwide.

Headquartered in Singapore, our vibrant and diverse team spans six countries and territories. We foster a dynamic environment where individuals can contribute to a comprehensive suite of solutions, from advanced FX and streamlined collections to AI‑driven onboarding and enhanced risk management. If you're passionate about making a tangible impact in the global financial landscape, and eager to grow within a company that's constantly innovating, M-DAQ Global offers a unique opportunity.

Join us and be part of the team powering faster, smarter cross‑border payment and FX solutions for Asia and the world.

For more information, please visit: www.m‑daq.com.

Key Responsibilities

• IT planning and procurement.
• Coordinate with equipment vendors and 3rd part suppliers.
• Provide users with hardware/software support including network,Serverand PC troubleshooting.
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. Theinfrastructure covers office equipment like personal computers, network, servers, printers.
• Manages,administersand provides support for network infrastructure and network/firewall/VPN change requests.
• Manages IT infrastructure related projects and services.
• Overall responsibleforprocureandmaintaininventory of the necessary hardware.
• Escalation point for IT operations matters,pertaining tosystem,networkand voice services.
• Manage network capacity and email administration such as creating/maintaininguser ids and email addresses.
• Responsible for the stable operation of the in‑house computer software systems and network connections.

Security & Compliance:

• Implement,monitor, andmaintainIT security controls, including endpoint protection, patch management, and vulnerability assessments.
• Respond to and investigate security incidents, escalating asappropriate.
• Regularly review and update access controls, ensuring compliance with company security policies.
• Assistin the development, review, and enhancement of IT security policies and procedures.
• Conduct periodic security awareness training programmes for all employees.
• Plan and execute regular simulated phishing campaigns to assess and improve employee vigilance.
• Coordinate and organise audit RFI (Request for Information) items, working closely with auditors and internal stakeholders to ensuretimelyandaccurateresponses.
• Maintain documentation and evidencerequiredfor audits and compliance reviews.
• Track and follow up on audit findings and remediation actions.

Policy & Procedure Enhancement:

• Collaborate with relevant teams to review, update, and enhance IT policies and standard operating procedures (SOPs) to align with best practices and regulatory requirements.
• Ensure all IT documentation is current, accessible, and communicated to relevant stakeholders.

Job Requirements:

• Minimum Qualifications Diploma/Degree in BSc or BEng in Computer Science/Infocommunication/Internetworking or related disciplines.
• At least 3-5 year(s) of relevant experience in network & Internet services, computer & mobiledevicesand informationsystem.
• In-depth hands‑on experience in configuring and troubleshooting routers and switches network equipment as well asFortiGatefirewalland its implement in corporate as well as hosting networks.
• Linux,Macand Windows Admin skills.
• Good knowledge in managing and configuring virtualization environment, KVM, Hyper‑V,Vmware.
• Admin experience in Office365, LDAP, Active Directory,AzureAD.
• Experience with various open‑source monitoring tools.
• Good communicationskills.
• Teamworking skills.
• Excellent troubleshooting, problem‑solving and analytical skills.
• Experience with IT security frameworks, compliance standards (e.g., ISO 27001, MAS TRM), and audit processes.
• Familiarity with security tools such as SIEM, endpoint protection platforms, and vulnerability scanners.
• Experience in delivering security awareness training and running phishing simulation campaigns.
• Strong organisational skills and attention to detail, especially in managing audit documentation and compliance evidence.

Why Us?

• Make a positive impact on the world’s economy by creating a World without Currency Borders™
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits