IT Support Engineer

Ricoh (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an IT Support Technician to provide technical support to end-users on hardware and software issues. Candidates should have a diploma in IT and 1-2 years of experience in a large-scale enterprise environment. Strong problem-solving and interpersonal skills are essential for success in this dynamic role.

Qualifications

• 1-2 years of relevant working experience in a large-scale enterprise environment.
• Experience in supporting incident and problem management.
• Knowledge of ITIL is an advantage.

Responsibilities

• Provide technical support to end-users on IT hardware and software issues.
• Manage daily IT operations including laptop setup and software installation.
• Troubleshoot and resolve end user’s problems promptly.

Skills

Technical support

Problem-solving

Interpersonal skills

Analytical skills

Education

Diploma in IT/Computer Science

Job description

Key Responsibilities

• Provide technical support to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.

• Carry out daily IT operations, including laptop setup, software installation, patch deployment, IT inventory control, and backup operation.

• Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.

• Provide timely response as per predefined SLAs and KPIs.

• Manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.

• Handle and liaise with vendors for IT Procurement.

• Manage corporate/customers' IT assets, including hardware warranty, licenses, and contracts.

• Support IT projects and any other tasks as per assigned.

Qualifications

• Diploma in IT/Computer Science, or in related discipline.

• At least 1 - 2 years of relevant working experience in a large-scale enterprise environment providing desktop support to end users.

• Able to work independently, resourceful, strong problem-solving and analytical skills.

• Possess good communication and interpersonal skills and able to work in a fast paced, dynamic and team-oriented environment.

• Support Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.

• Experience in ITIL (Information Technology Infrastructure Library) is an advantage.