IT Support Engineer

Unison Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT company in Singapore is seeking an IT Support Specialist to provide technical onsite support for end-user services. You will troubleshoot, install, and configure various hardware and applications. The role includes emergency standby on a rotational basis and requires strong communication skills and troubleshooting capabilities. Ideal candidates should have experience in desktop support and a good understanding of Windows OS.

Qualifications

• Experience in administration and support of Desktop support.
• Good communication skills are required.
• Familiarity with the end-user computing environment is essential.

Responsibilities

• Provide Onsite IT support for end-users.
• Installation and troubleshooting of desktops and laptops.
• Handle offsite standby support for emergencies.

Skills

Communication skills

Basic network troubleshooting

Familiarity with desktop support workflow

Understanding of Windows OS

Job description

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel
• Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call
• Installation, re-installation, troubleshooting and reconfiguration of Bank's standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs

Requirements

• Experience in administration and support of Desktop support
• Candidate needs to possess good communication skills
• Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS