IT Support Engineer

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Singapore seeks a Cloud Engineer to provide support for Cloud infrastructure. The role involves provisioning and managing Public and Hybrid Cloud environments, ensuring service continuity, and adhering to security best practices. Candidates should have 2-4 years of experience in IT infrastructure management and be adept in various cloud services and virtualization technologies.

Qualifications

• Minimum 2-4 years’ experience in IT infrastructure management and cloud operations.
• Able to work under pressure and odd hours.
• Experience with various virtualization technologies and cloud environments.

Responsibilities

• Provision Public Cloud accounts and manage Hybrid Cloud environments.
• Monitor performance, availability, and documentation of systems.
• Provide 24x7 support and adhere to security standards.

Skills

IT infrastructure management

Cloud operations

SaaS

PaaS

IaaS

Virtualization technologies

Network and Security

Tools

AWS

Azure

Vmware

Hypervisors

Windows

Linux (Redhat, Centos)

Storage solutions

ITSM tools

Job description

The role of Cloud Engineer is to provide support to the Cloud system infrastructure and services defined by the respective customers by Service Levels.

• Provisioning and de-provisioning of Public Cloud (eg. AWS / Azure) accounts for customers & Private Cloud (eg. VMware vCloud Director, NSX-V/T)
• Deploying, managing, and operating Public Cloud / Hybrid Cloud environments and/or Private Cloud Infra
• Identifying appropriate use of Public/Private Cloud and/or Hybrid Cloud operational best practices
• Estimating Public Cloud costs and identifying operational cost control mechanisms
• Keep technical documentation up to date
• Proactively keep up to date on Public Cloud services and developments
• Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes
• Support data/service migration projects
• Manage Hybrid Cloud infrastructure (On-premise infra & Public Cloud infra) changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties.
• Ensure service level meets the requirement. Propose and implement action plan when required.
• Monitor Hybrid Cloud Infrastructure according to standard operations procedures.
• Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Provide systems related technical advice to customers or project teams for manageable issues.
• Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits (as required) and implement the necessary corrective/preventive actions.
• To provide 24x7 Support.

Skills for Success

• Minimum 2-4 years’ experience in IT infrastructure management and cloud operations
• Able to work under pressure and odd hours
• Some working knowledge of cloud services: SaaS, PaaS, and IaaS
• Experience with various virtualization technologies, private and hybrid cloud environments
• Experience with Server/Virtualization (Azure/AWS Compute instances, Container Instances, Service Fabric Clusters), (Windows, Redhat, Centos), Hypervisors (Vmware), AD, DNS)
• Experience with Storage/Backup (StorSimple, Azure/AWS Backup, Azure/​AWS Storage Monitor, snapshot, Azure/AWS Storage, Symantec NetBackup, Commvault, Data Domain VTL)
• Experience with Network and Security (VNet, Load Balancers, Azure Active Directory and RBAC)
• Operational Support (ITSM tools, Monitor, Advisor)
• Middleware (IIS, Apache)