IT Support Engineer

SYSTEMSGO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A reputable IT consulting firm in Singapore seeks an IT Support professional to troubleshoot and provide scheduled support for IT infrastructure and desktop applications. Candidates should have a diploma or degree in IT, at least 3 years of experience, and strong communication and customer service skills. Immediate availability preferred.

Qualifications

• At least 3 years in IT helpdesk/ticketing system or technical support role.
• Experience in networking setup and support is a definite advantage.
• Proficiency in English.

Responsibilities

• Provide support for IT infrastructure and user desktop applications.
• Troubleshoot and monitor critical problems.
• Maintain and troubleshoot internal IT infrastructure.

Skills

Proactive customer service

Troubleshooting

Communication skills

Networking setup experience

Proficiency in English

Education

Diploma/Degree in Computer Science/Information Technology

Tools

Microsoft certification

Windows 10/11 MCP/MCITP

Office 365 environment

Job description

Responsibilities

• Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in English
• Immediate availability will be an advantage

Computer Skills

• Client system Microsoft certification
• Windows 10/11 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms/ Logitech/Jabra/Polycom etc
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)

About systemsGo

systemsGo is an established and respected AV & IT Consulting, IT Services and AV & IT Project Management company founded in 1998. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations in key Asia locations.

We have offices in Australia, Greater China, Japan, India and Singapore, and delivery capabilities across other key Asia cities such as Seoul, KL, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in Singapore, your client base will reach across the entire Asia / APAC region.