IT Support Engineer

GOODLAND DEVELOPMENT PTE LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A development company based in Singapore is seeking an IT support technician to monitor and maintain hardware, software, and networks. The role involves troubleshooting technical issues, implementing security measures, and developing IT policies. Ideal candidates should have a degree in Information Technology and 1-2 years of relevant experience. Strong communication skills and a team-oriented mindset are essential.

Qualifications

• 1-2 years related experience required.
• Familiarity with switches configuration is a plus.
• Ability to support various IT peripherals.

Responsibilities

• Monitor and maintain hardware, software, networks, and servers.
• Implement security measures to safeguard systems.
• Diagnose system and network issues and provide support.

Skills

Server administration

Basic understanding of cyber-security

Diagnosing and troubleshooting technical issues

Interpersonal skills

Communication skills

Attention to detail

Education

Degree in Information Technology

Job description

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security
• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats
• Stay updated on the latest security patches and updates for all systems and applications
• Serve as the first point of contact for troubleshooting system and network issues
• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime
• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation
• Conduct thorough research to identify software solutions that align with the company's requirements and objectives
• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures
• Set up and implement backup plans and business continuity plans for system applications and stored information
• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff
• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented
• Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS

• Minimum Degree in Information Technology;
• 1-2 years related experience;
• Familiarity with Server administration and switches configuration;
• Basic understanding of cyber-security;
• Ability to diagnose and troubleshoot basic technical issues;
• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;
• Good interpersonal skills and a team player;
• Strong communication skills with all team members;
• Attention to detail and focus.