IT Support / Desktop Engineer

NCS Hong Kong and Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an IT/desktop support professional who will provide assistance to customers and address various IT issues. Candidates should possess at least a Higher Nitec or Diploma in Computer/Electronic Engineering, ideally with some experience in technology administration. The role involves troubleshooting, maintaining service levels, and supporting client platform upgrades, with a focus on independent and resourceful work ethic.

Qualifications

• Minimum Higher Nitec, Diploma in Computer/Electronic Engineering or equivalent.
• Preferably with 1+ years' experience in Technology Administration.
• Computer literacy in MS Office required.

Responsibilities

• Provide IT/desktop support for customers as the first contact point.
• Troubleshoot client platform-related problems.
• Respond promptly to incidents and provide resolutions.
• Monitor service levels and maintain configurations.
• Involve in client platform implementation/upgrade projects.

Skills

Client Management

Troubleshooting

Document Management

Service Level Monitoring

Independent Work

Education

Higher Nitec, Diploma Certification in Computer/Electronic Engineering

Tools

MS Office

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

This position provides the IT/desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Qualifications

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Additional Information

• Required to performICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
• Carry out routine and operational scheduled work.
• Conduct annual physical stock takes for ICT equipment.