"IT Support"

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore is seeking an IT Support Specialist to manage user enrollments in Microsoft 365 and provide desktop support services. Responsibilities include handling help requests, maintaining incident records, and performing asset management. Candidates should have an ITE or Diploma with 1–3 years of experience in desktop support, and strong knowledge of Microsoft Windows 10 and Office 365. Excellent communication skills in English are required.

Qualifications

• 1–3 years of desktop support or IT-related experience.
• Experience supporting Microsoft Windows 10 and Microsoft Office 365.
• Basic skills in Active Directory, OneDrive, servers, networking, storage, and cloud technologies.
• Clear spoken and written English.

Responsibilities

• Handle enrollment of users into Microsoft 365 and Intune.
• Provide desktop support services to end users.
• Prioritize and resolve end-user help requests.
• Escalate incidents as required.
• Conduct asset inventory management.
• Maintain accurate incident records.

Skills

Desktop support

Microsoft Windows 10

Microsoft Office 365

Active Directory

Networking

Cloud technologies

English communication

Education

ITE or Diploma

Job description

Responsibilities

• Handle enrollment of users and endpoints into Microsoft 365 (M365) and Intune for account and device management
• Provide desktop support services to end users
• Receive, prioritize, document, and resolve end-user help requests
• Escalate incidents as required to meet SLA expectations
• Perform system imaging and re-imaging activities
• Conduct asset inventory management
• Escalate technical issues to third-party vendors or appropriate resolver groups
• Maintain accurate and up-to-date incident records
• Create and update work instructions when required
• Document standards and procedures
• Provide support for Microsoft 365 (M365) applications, including Teams, OneDrive, Outlook, and SharePoint

Essential Qualifications

• ITE or Diploma with a minimum of 1–3 years of desktop support or IT-related experience
• Experience supporting Microsoft Windows 10 and Microsoft Office 365
• Basic skills in Active Directory, OneDrive, servers, networking, storage, and cloud technologies
• Clear spoken and written English