IT SOFTWARE ENGINEER

MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading semiconductor manufacturer in Singapore is seeking candidates for a role in application support for Automation systems. Responsibilities include maintaining applications, troubleshooting issues in real-time, and training customers on relevant software. The ideal candidate requires a relevant Bachelor's degree and an understanding of programming languages and Agile methodologies. This role emphasizes collaboration and effective communication across teams.

Qualifications

• Bachelor’s Degree in Computer Science/Engineering or Mechanical/Electrical/Electronics/Mechatronics Engineering.
• Understanding and some level of exposure in any Programming language.
• Understanding of middleware and messaging concepts.
• Understanding of Machine Communication protocols such as SECS/GEM is preferred.
• Knowledge of Agile/Scrum methodologies and practices is preferred.
• Good Problem-solving and Critical thinking skills.

Responsibilities

• Maintain and support applications for Automation Host and related systems.
• Collaborate for automation development and operation support.
• Work closely with customers to resolve production and process issues.
• Train customers on necessary applications and tools.
• Troubleshoot applications in real-time.
• Provide technical support for problem identification and resolution.
• Create application documents for changes.
• Track performance indices and highlight abnormalities.
• Participate in business rule integration across systems.
• Establish relationships with customers and support teams.
• Communicate status to customers and management.
• Participate in on-call rotation and adhere to ITSM Processes.

Job description

Responsibilities:

• Maintain and support applications for AT Automation Host, AT Mfg Applications, Data Collection and Process Control Systems on a world-wide basis. This software consists of internal Micron applications and third-party vendor applications.
• Collaborate on worldwide Host Automation Framework Team and Agile Team for automation development, operation support and provide software used to stage product and enforce business rule.
• Work closely with customers to understand their needs and make suggestions to resolve production and process issues.
• Train customers to use the applications, tools, and utilities required to sustain all software related to the Automation Host Applications.
• Troubleshoot applications that do not perform as expected on a real-time basis.
• Provide technical support and input with internal customers or third-party software providers as needed for problem identification and resolution.
• Create application documents and test changes in accordance with business rules to ensure smooth release of changes to production.
• Track and report indices to monitor systems performance and highlight abnormalities or make recommendations to improve the situation.
• Participate and work with other teams to integrate business rules between systems.
• Establish and maintain effective relationships with customers, developers and infrastructure groups across all sites.
• Communicate timely status to the customers, team and managers.
• Participate in 24x7 on-call rotation, adhere to ITSM Processes and execute escalation processes as required.

Requirements:

• Bachelor’s Degree in Computer Science/Engineering OR Bachelor’s Degree in Mechanical/Electrical/Electronics/Mechatronics Engineering
• Understanding and some level of exposure in any Programming language.
• Understanding of middleware and messaging concepts
• Understanding of Machine Communication protocols such as SECS/GEM is preferred
• Knowledge of Agile/Scrum methodologies and practices is preferred.
• Good Problem-solving and Critical thinking skills
• Embody Micron’s core values:

People – Respect, develop, and empower others

Innovation – Drive continuous improvement and breakthrough thinking

Tenacity – Show grit and determination

Collaboration – Build trust and foster teamwork

Customer Focus – Deliver excellence and value