IT site support analyst

LION & ELEPHANTS CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking an IT Site Support Analyst to provide day-to-day technical support. Responsibilities include troubleshooting hardware/software, managing IT inventory, and coordinating with global IT teams. Candidates should have 2-5 years of relevant experience and strong customer service skills. This role is onsite and requires occasional travel to branch offices.

Qualifications

• 2-5+ years IT Support, Desktop Support, or Site Support experience.
• Strong troubleshooting skills for hardware and software.
• Experience with ticketing systems like ServiceNow or similar.

Responsibilities

• Provide onsite IT support for Office, Manufacturing, and R&D users.
• Troubleshoot PC hardware, Windows OS, Microsoft Office, printers, mobile devices.
• Manage IT inventory, equipment assignment, and documentation.
• Perform and verify system/server patching and security updates.
• Support new hire onboarding with timely IT setup.
• Coordinate with global infrastructure & security teams on IT standards.
• Assist during major incidents and support on-call when needed.
• Work with vendors for hardware/software procurement.
• Occasional travel to nearby branch offices.

Skills

Troubleshooting skills

Customer service focus

Experience with ticketing systems

Job description

Location: Singapore (Onsite)

Open to Singapore Citizens and PR only

Notice Period: Immediate / Short Notice Preferred
EXP: 2-5 YRS

We are looking for IT Site Support Analysts to provide day‑to‑day support for users in Singapore and assist SEA & Taiwan regions when needed. The role requires hands‑on technical troubleshooting, user support, hardware management, and coordination with global IT teams.

Key Responsibilities

• Provide onsite IT support for Office, Manufacturing, and R&D users.
• Troubleshoot PC hardware, Windows OS, Microsoft Office, printers, mobile devices, etc.
• Manage IT inventory, equipment assignment, and documentation.
• Perform and verify system/server patching and security updates.
• Support new hire onboarding with timely IT setup.
• Coordinate with global infrastructure & security teams on IT standards.
• Assist during major incidents and support on‑call when needed.
• Work with vendors for hardware/software procurement.
• Occasional travel to nearby branch offices.

Requirements

• 2–5+ years IT Support / Desktop Support / Site Support experience
• Strong troubleshooting skills (hardware/software)
• Experience with ticketing systems (ServiceNow / similar)
• Good communication & customer‑service focus

If this matches your profile or someone you can refer, we would be happy to connect! 📧 Share CVs to:
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