IT Service Manager (Banking)

Good Job Creations; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading recruitment company in Singapore is seeking an IT Service Manager to design and maintain the IT service catalog and optimize service delivery across support teams. The ideal candidate will have 10–12 years of experience in managing IT services in large-scale organizations, preferably within the banking or financial sectors. Strong ITSM knowledge and proficiency in managing critical incidents are essential for this role.

Qualifications

• 10–12 years of experience managing IT services in large-scale organizations.
• Experience in banking or financial sectors preferred.
• Proven track record in managing critical incidents.

Responsibilities

• Design and maintain a comprehensive IT service catalog.
• Standardize and optimize service delivery across support teams.
• Implement ITSM frameworks and best practices.

Skills

IT service management

Incident management

Stakeholder management

Service Desk Operations

Proficiency in JIRA

Job description

Responsibilities

• Design and maintain a comprehensive IT service catalog with defined SLAs.
• Standardize and optimize service delivery across L0, L1, and L2 support teams.
• Implement ITSM frameworks and best practices to enhance service quality and stability.
• Support ServiceNow workflows for incident, problem, and change management.
• Manage service request fulfillment and configuration data using ITSM tools and CMDB.
• Define and monitor service levels, ensuring alignment with business objectives.
• Develop and test service continuity plans for business continuity and disaster recovery.
• Oversee production services in banking environments, ensuring reliability and compliance.
• Lead and mentor support teams to foster collaboration and high performance.
• Communicate incidents and updates clearly to stakeholders across regions.

Requirements

• 10–12 years of experience managing IT services in large-scale organizations, preferably in banking or financial sectors.
• Proven track record in managing critical incidents and working with global virtual teams.
• Strong understanding of ITSM processes, Service Desk Operations, and stakeholder management.
• Proficiency in tools such as JIRA and other ticketing systems.

To Apply, please kindly email your updated resume to *******@goodjobcreations.com.sg

Privacy Policy: https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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