IT Service Management Analyst | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing agency in Singapore is seeking an IT Support Specialist with 2-3 years of experience. The successful candidate will develop an understanding of incident tickets, articulate details professionally to clients and users, and respond to queries by liaising with internal teams. A diploma or degree in Information Technology or Business is required, and excellent communication skills are essential.

Qualifications

• 2-3 years of relevant experience in IT.
• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier system architecture.

Responsibilities

• Develop an understanding of incident tickets and collaborate to determine resolutions.
• Articulate ticket details to clients/users in a professional manner.
• Respond to client queries by liaising with internal teams.

Skills

Excellent communication skills

Proactive attitude

Ability to quickly pick up functional knowledge

Education

Diploma or degree in Information Technology or Business

Job description

Job Responsibilities

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.
• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.
• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Job Qualifications

• Diploma or degree in Information Technology, Business or equivalent with 2 – 3 years of relevant experience.
• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier system architecture.
• Ability to quickly pick up functional knowledge.
• Excellent communication skills with the ability to present and explain technical issues to external parties under guidance.
• A proactive attitude and willingness to work collaboratively across teams.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [e-mail].

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy