IT Service Engineer

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for an IT support professional to assist with day-to-day operations including troubleshooting and maintaining critical systems. This role requires a diploma or higher Nitec in IT or related fields, along with at least 1 year of relevant experience. Candidates should be meticulous, responsible, and able to follow internal processes to ensure service uptime and incident resolution. Interested applicants may contact the recruitment agency directly via the provided email.

Qualifications

• Minimum of 1 year of relevant working experience preferred.
• Must be responsible, meticulous, and a fast learner.
• Ability to understand internal system processes quickly.

Responsibilities

• Assist with day-to-day operations and provide IT support.
• Maintain critical systems for service uptime.
• Respond to onsite operational incidents and ensure SLA compliance.
• Perform troubleshooting and report status timely.
• Liaise with government agencies for equipment handling.

Skills

Customer service

Troubleshooting

Communication

Meticulousness

Education

Diploma or Higher Nitec in IT or related fields

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or scale to the relevant PIC, or provide alternatives to resolves the cases.
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Identification, maintenance and replacement of electronic equipment and computers.
• Liaise with government agency on return and collection of faulty or repairedequipment.
• Perform troubleshooting in systems and report the status to superior on time without delay.
• To support project from another team/section/department as instructed by superior.
• To perform any ad-hoc assignment as instructed by superior.

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1 year of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[e-mail]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.